Administrative Assistant, Our Promise

• Ensure all OP customer service policies, processes and systems support and strengthen the strategic objectives of the overall organization
• Handle OP customer/donor inquiries and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Maintain and support complex databases.  Prepare, enter and review data.  Create reports and extract information.  
• Arrange and support meetings and presentations between staff, volunteers, donors, committees, agencies, and companies
• Responsible for the coordination, scheduling, RSVP’s and set-up of meetings, training sessions and functions
• Provide clerical support by maintaining agendas and meeting packets, taking minutes and updating rosters
• Knowledge of United Way and OP activities and functions in order to respond to staff, volunteers, donors, agencies, companies, and other customers
• Compose and process routine documents and correspondence
• Provide departmental support by developing and maintaining a filing system
• Provide leadership on administrative projects and special functions as assigned
• Inform the Leadership Team of issues of importance and controversy related to United Way
• Perform other project services as assigned

SPECIFIC DUTIES

• Handle OP customer/donor inquiries and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Provide administrative support for the Our Promise team including taking notes for internal meetings, assisting with team projects, etc.
• Create mail merges, perform mass mailings, print letters, certificates and other items
• Prepare and coordinate mailing of Our Promise donor thank you letters
• Download bi-monthly state donation payment reports, prepare for upload and create payment envelopes in Andar
• Prepare for OP Leaders United participants with desk preparedness, material printing, etc. 
• Help submit, print and upload campaign results 
• Schedule OP trainings and prepare training documents 
• Lead staff for Nonprofit Outreach Program. Coordination of meetings and presentations.  
• Prepare check requests and reimbursements for the Our Promise team
• Provide committee support for the State Leadership Team, PCFD cohort, and other volunteer committees. Includes: meeting scheduling/coordination, RSVP’s, meeting packets, minutes, rosters and room readiness

TYPICAL PHYSICAL ACTIVITIES

• Communicate with staff, volunteers, donors, agencies, companies and other customers by telephone, email, and in face-to-face, one-to-one or group settings
• Use telephone, laptop, computer, monitor, mouse, keyboard, printer/copier, calculator and standard office equipment
• Sit at a desk for extended periods of time
• File and retrieve documents from a manual filing cabinet
• Lift and move objects up to 10 pounds such as large binders, boxes, books and small office equipment
• Have sufficient finger/hand coordination and dexterity to operate and adjust office equipment such as telephone, computer, printer/copier and calculator