At the American Cancer Society, we're on a mission to free the world from cancer. Until we do, we'll be funding and conducting research, sharing expert information, supporting patients, and spreading the word about prevention. All so you can live longer — and better.We are seeking enthusiastic, dedicated, and passionate team members to make a difference by working as an MSABC Specialist for the Society’s Annual Making Strides Against Breast Cancer (MSABC) walk. Building a customer-centric culture is vital for the American Cancer Society to grow its relevance, revenue, and ultimately have the greatest impact on our mission.This position is responsible for recruiting fundraising teams, retaining past teams and coaching current teams for the MSABC walk. In this role you will identify leads inside of corporations or other businesses that may have an interest in the issue of breast cancer, and would like to get involved with Making Strides Against Breast Cancer. The focus is on recruiting qualified Team Leaders and growing current team fundraising efforts meeting event and individual fundraising and recruitment goals. You will build relationships with these individuals by providing coaching, motivation, high customer service, sharing recruitment strategies, and providing information to build their teams to reach their fund-raising goals.This position will last approximately 24weeks, beginning in May and supporting MSABC events through October 2018.
- Recruit and prospect for MSABC Team Leaders by phone within a call center environment to fundraise and participate in various MSABC events
- Coordinate personal meetings with key constituents including corporate entities as needed
- Prior to the event Kickoff you will be responsible for cold and warm outreach to corporate and “other” markets to engage participants in our kickoff events
- Post Kickoff you will be responsible for cultivation efforts coaching their fundraising with teams and participants as well as continued recruitment outreach
- Accurately track cultivation activities and fundraising progress using event database while speaking with the constituent on the phone
- Provide ongoing coaching, motivation and support to Team Leaders to ensure their needs and expectations are met
- Use and promote our fundraising best practices with Team Leaders to increase their fundraising efforts
- Provide Teams Leaders with logistical support and training on fundraising strategies and tools including online and social media components
- Able to quickly build rapport with MSABC Team Leaders and constituents
- May include additional responsibilities as assigned
- Be able to work 37.5 – 40 hours per week
- Availability to work a set schedule between the hours of 9:00 am - 5 pm: Monday – Friday (limited evening work may be required throughout the project)
- Self-motivated, goal oriented, and ability to work cooperatively in a team environment
- Must be comfortable spending majority of time on the phone
- Must maintain an excellent attendance record during this project
- Exceptional verbal communication, persuasion and motivation skills
- Strong customer service, sales skills and cold call experience
- Prior experience working with volunteers a plus
- Able to communicate accurately and effectively using email
- Experience with social media & web site navigation
- Accurate data entry skills, proficient with Microsoft Office Suite, database and spreadsheet management, email software, and internet browsers
- Ability to type 50 WPM
- Possess and exhibit a professional, outgoing, friendly positive demeanor
- Focused, organized, and detail oriented
- Ability/willingness to learn and apply new skills quickly
- Employ discretion, tact, and empathy; pro-active and intuitive people skills
- Previous outbound sales call, community outreach, customer service and/or tele-service industry experience
- Previous success at account management and/or corporate relationship management
- Non-profit/Fundraising experience a plus
- Non-Smoker, Non-Tobacco User