South Sound 2-1-1 is seeking 2-1-1 Information and Referral Specialist that can respond to requests for community resource information and referrals. The I&R Specialist provides assessment, information, referrals and advocacy to 2-1-1 callers while remaining empathetic and objective. All caller information is accurately recorded in the 2-1-1 database. The I&R Specialist also performs follow-up calls for quality assurance purposes and to identify gaps in service. At times, the I&R Specialist assess callers in crisis and connects them to the appropriate Crisis Line. All 2-1-1 staff is required to participate in staff meetings and trainings.
This is a 2 year position contingent upon a grant funded contract. The position ends July 31, 2019.
Areas of Responsibility:
- Provide information, referral, and advocacy for 2-1-1 callers and accurately record caller information.
- Perform intake and application assistance for Basic Food benefits
- Perform follow-up activities for quality assurance purposes
- Completes special projects as assigned by the 2-1-1 Manager.
- Support other areas of 2-1-1 and United Way of Pierce County by assisting with other projects as needed.
Educational Background:
Associate Degree
Skills/Experience:
- Human services, social work, or communications experience is helpful.
- Call center experience is helpful.
- Possess strong customer service skills.
- Strong verbal communication and computer literacy skills.
- Excellent listening and problem solving skills necessary.
- Must be incredibly reliable. Being on time for work and maintaining regular attendance is essential.
- Ability to work well in a team, good interpersonal skills and positive attitude.
- Must be able to work in a compassionate, fast-paced and efficient environment.
- Bilingual applicants are encouraged to apply!
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 5 2018
Active Until:
Apr 5 2018
Hiring Organization:
United Way Worldwide
industry:
Nonprofit