VP of Client Services
The Vice President of Client Services at Austin Habitat for Humanity provides strategic leadership for the Client Services Department, managing all aspects of the client journey—from initial contact and program intake through home closing. This role oversees programs designed to build and reinforce homebuyer readiness, ensuring clients are prepared for successful homeownership. Additionally, the VP is accountable for maintaining full compliance with Fair Housing and Equal Opportunity standards, lending regulations, and sales contract laws.
In alignment with Austin Habitat for Humanity’s strategic plan, the Vice President of Client Services develops and executes strategies to market and sell AHFH affordable housing across the five counties served in Central Texas. This includes close collaboration with the Development, Grants, and Marketing & Communications teams to ensure outreach, engagement, and program goals are met.
- Direct the Austin Habitat home sales cycle while providing equal opportunity outreach to potential AHFH clients
- Oversee and iteratively improve sales processes for all new AHFH homes as well as other client services, including HUD Housing Counseling and Foreclosure Prevention
- Supervise the work of the Client Services staff, volunteers, and committees
- Oversee all client engagement activities, including sweat equity participation, class attendance, and readiness milestones
- Responsible for all sales pipeline metrics from Client Inquiries to Homes Sold, including reporting on the same
- Manage Client Services production pipeline and adhere to timelines set forth by construction schedule, strategic plan goals, and funding sources
- Work closely with Development/Grants Department to provide data and analysis to secure and maintain funding streams
- In cooperation with appropriate staff, committees, (and when appropriate the Board of Directors), develop, implement and enforce Client Services policies
- Design, implement, and maintain Client Services procedures and departmental manuals
- Research and develop policies as needed to comply with Habitat for Humanity International standards and directives
MINIMUM EXPERIENCE REQUIREMENTS:
- Proven ability to lead and collaborate effectively with staff, volunteers, and external stakeholders
- Demonstrated success in developing and executing strategic plans, particularly in sales, client engagement, or program delivery
- Strong interpersonal and communication skills, with the ability to convey complex information with clarity, diplomacy, and authority
- Working knowledge of mortgage lending laws, sales contracts, and affordable housing compliance standards
- Experience in long-range planning and process improvement
- Skilled in team management, conflict resolution, and performance coaching
- Bachelor’s degree in relevant fields such as business, public administration, nonprofit management, or housing-related disciplines.
- Minimum of five (5) years of progressive leadership experience in nonprofit program management, housing services, or a related business environment
- PREFERRED EXPERIENCE REQUIREMENTS:
- Safe Act Certification
- Bilingual in Spanish / English preferred
COMPENSATION:
- $105,000 annually commensurate with experience
COMPANY PAID BENEFITS:
- 100% employer-paid medical, dental, vision, short-term, long-term disability
- Paid time off: holidays, vacation, sick and personal days
- 401(k) retirement savings plan with employer contribution
- 20% employee discount on ReStore purchases