Program Director - Membership Sales and Member Engagement

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YMCA of the USA
Wilmington, DE, USA
Full-time

The Program Director of Membership Sales and Engagement leads the direction and coordination of the branch membership sales, development and acquisition programs. These responsibilities include meeting the revenue and unit goals through the implementation of related training in sales, retention strategies, data analysis, and member engagement for branch personnel. This position provides leadership and hands-on support for the development of tactical operational plans for all membership development initiatives that ensure successful branch execution and results.  

Areas of Responsibility: 
  • Drive increased membership sales through the implementation of cutting edge sales strategies and closing techniques.
  • Coach, train and ensure staff delivers consistent excellence in sales presentations, closing techniques, impeccable telephone and in-person service; teach and mentor others to replicate.
  • Provide hands on support in the branches for all areas of membership development and customer service. This may include, but is not limited to, relationship building, taking tours, setting appointments and supporting front desk operations.
  • Develops and monitors an onboarding plan for new membership employees to assess competency and provide training in site-specific procedures and trainings.
  • Models relationship-building skills in all interactions.
  • Develop systems that ensure consistent prospect and new member tracking and follow-up procedures.
  • Manage and provide analysis to YMCA member and program surveys.  Compile and track membership and program related data/statistics/analysis/trends monthly.
  • Advocate for the YMCA as a charity and support a culture of fundraising through active involvement in the Annual Support Campaign
Educational Background: 
Bachelor’s degree in business, marketing or related fields preferred.  
Skills/Experience: 
  • A minimum of 2 years related sales experience with direct consumer sales or membership sales with a proven record of consistently meeting and exceeding sales goals.   
  • Ability to work flexible hours as necessary during special promotions/events. 
  • Demonstrated ability to train others in a variety of sales related strategies, techniques and activities.
Compensation/Benefits: 

Salary: $42,000.00 - $47,200.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=32113&...

Job Function: 
Program / Project Management

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Oct 18 2018
Active Until: 
Nov 18 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit