Senior Program Director

Staff Development:

• Responsible for recruiting, hiring, training, developing, scheduling and managing a high performing staff focused on providing exceptional service and work well as a team.
• Developing strategies to provide support and motivation to staff for the achievement of goals and retention.
• Reviewing and evaluating staff performance.
• Developing strategies to motivate staff and achieve goals.
• Providing progressive customer service and sales training to all fitness staff.
• Maintaining staff retention through positive reinforcement and support.
• Responsible for safety drills/audits, monthly documented staff meetings/development and trainings.
• Ensuring staff certification records are current and fulfill all in-service standards.
• Clearly communicating and highly encouraging all staff to attend educational fitness workshops offered by the association.

Program Operations:

• Ensuring all programs comply with YMCA standards and methods of operation.
• Integrating member-service and engagement strategies into all programs to ensure positive member recruitment and retention.
• Providing personal training up to 12 hours a week for YMCA clients as needed.
• Building and expanding the program enrollment and participation.
• Keeping accurate records of attendance, retention, member and non-member participation.
• Monitoring and evaluating delivery and effectiveness of programs and staff for the highest possible level of quality.
• Being visible to staff and members while at work.
• Respond to all member and community inquiries and concerns within 24 hours.
• Communicating program information, changes and needs in a timely manner to supervisor and branch staff.

Fiscal Management:

• Developing, monitoring and meeting or exceeding budget targets.
• Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign/Financial Development:

• 1.Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities:

• Maintaining complete familiarity with all risk management procedures and policies.
• Maintaining program area and equipment in an orderly, clean and safe condition; reporting any irregularities to maintenance personnel.
• Conducting multiple daily walk-throughs on the fitness floor to ensure all fitness equipment is clean, safe and in working order and engage members.
• Keeping an up to date inventory on all equipment, materials and supplies.

Other:

• Serving as a member of the branch management team performing specific duties which support the overall success of branch operations.
• Communicating information promptly to all branch leadership and departmental staff.
• Attending applicable training and conferences to further professional development.
• All other duties as assigned.

EFFECT ON END RESULT:Providing leadership and guidance to ensure the achievement of goals and objectives of the Fitness Department with high levels of participation, satisfaction and retention of members, participants and staff.