Provide leadership and guidance to ensure the achievement of goals and objectives of the Membership Department with high levels of satisfaction and retention of members, participants and staff.
Areas of Responsibility:
The Membership Director is responsible for implementing Association policies and procedures by leading and directing member services in the following areas:
STAFF DEVELOPMENT
- Recruit, hire, train, develop, schedule and manage a high performing staff focused on providing exceptional service and work well as a team.
- Develop strategies to provide support and motivation to staff for the achievement of goals and retention.
- Provide progressive customer service and sales training to all membership staff.
- Review and evaluate staff performance.
- Develop strategies to motivate staff and achieve goals.
- Maintain staff retention through positive reinforcement and support.
- Responsible for safety drills/audits, monthly documented staff meetings/development and trainings.
- Ensures staff certification records are current and fulfill all in-service standards.
PROGRAM OPERATIONS
- Effectively communicate the mission, vision and values of the Wichita YMCA.
- Ensure all programs comply with YMCA standards and methods of operation.
- Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members.
- Monitor and evaluate delivery and effectiveness of member services and continually strive to attain the highest possible level of quality.
- Monitor daily membership numbers, weekly score card, etc.
- Coordinate with the Association business office as necessary on financial transactions.
- Ensure proper implementation of front desk procedures. Review and update desk procedures with supervisor and communicate changes to all branch staff.
- Have comprehensive knowledge of Association wide programs, as needed for the education of Member Service staff.
- Ensure all membership and program information is tactfully displayed and available.
- Be visible to staff and members.
- Respond to all member and community inquiries and concerns within 24 hours.
- Communicate program information, changes and needs in a timely manner to supervisor and branch staff.
FISCAL MANAGEMENT
- Develop, monitor and meet or exceed budget targets.
- Produce effective and efficient staff schedules within set payroll budget parameters.
STRONG COMMUNITY CAMPAIGN | FINANCIAL DEVELOPMENT
- Provide leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.
FACILITIES DEVELOPMENT
- Maintain complete familiarity with all risk management procedures and policies.
- Maintain program area and equipment in an orderly, clean and safe condition. Report any irregularities to maintenance personnel.
- Keep an up to date inventory on all equipment, materials and supplies.
OTHER
- Serve as a member of the branch management team performing specific duties which support the overall success of branch operations.
- Communicate information promptly to all branch leadership and departmental staff.
- Attend applicable training and conferences to further professional development.
- All other duties as assigned.
Educational Background:
Bachelor’s degree in related field or equivalent
Skills/Experience:
EDUCATION/EXPERIENCE REQUIREMENTS:
- Minimum age of 21
- Minimum of two years’ experience of proven success in membership sales, development and service.
- Minimum of two years’ experience and proven success managing and developing staff and finances
- Current certifications CPR, AED, FA and O2 or acquire within 60 days of hire
- Must attend New Employee Orientation within 30 days of hire.
JOB REQUIREMENTS:
- Ability to work with a diverse group of people
- Ability to work accurately at a fast pace
- Strong communication skills
- Possess excellent human relations skills
- Organization, planning and monitoring skills
- Strong skills in hiring, training and supervising staff
- Learn all emergency procedures and action plans for the branch
- Work a schedule that reflects the needs of the branch. This could include evenings and weekends
PHYSICAL/MENTAL REQUIREMENTS:
- Visual, auditory and verbal ability to communicate effectively
- High levels of alertness, concentration and initiative
- Sufficient strength, agility and mobility to perform job responsibilities
- Ability to lift 35 lbs. and stand, walk or sit for extended periods of time; occasionally stoop/bend
- Maintain a neat and professional appearance at all times
Compensation/Benefits:
Hourly: $16.83 - $23.56
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 9 2017
Active Until:
Oct 10 2017
Hiring Organization:
YMCA of the USA
industry:
Nonprofit