The YMCA of South Florida is looking for an experienced professional to join our Weston YMCA Family Center Team as Membership Director. The Membership Director leads and directs all aspects of membership. They develop plans and implement new procedures to achieve sales and strategic objectives. They oversee member services staff to provide a positive member experience and drive membership revenue growth. They assist and develop strategic approaches to move the operations to the next level of member services, sales and retention. They support the center’s programs through relationship sales/marketing, public relations and program registration. They will identify marketplace opportunities, prospects and engage new partners, develop proposals, and manage the contract process.They will perform, lead and train to the Membership Service Standards providing service excellence to all internal and external customers. The incumbent ensures success by managing the day to day department’s systems operating within established business operations and procedures.
- Works closely with and follows the direction of the Executive Director of the family center and the Vice President of Membership & Revenue to ensure standard delivery of the Association Membership Agenda.
- Effectively plans and executes strategies that support new member recruitment and ensures that membership revenue and sales goals are met.
- Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Implements membership strategies that support retention of existing members. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Recruits, hires, train and develop and hold accountable membership staff as needed. Reviews and evaluates staff performance.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Builds external market position by locating, developing, defining, negotiating, and closing business relationships.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Leads assigned aspects of the fund-raising campaign.
- Participates in staff meetings and/or related meetings.
- Plans, schedules and leads all Membership team meetings.
- Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
- Minimum 5 years of experience in sales
- Minimum 5 years of experience in leading a team and staff supervision
- Supervision of budget exceeding $1.5M
- Demonstrated track record of generating leads and closing sales.
- Supervision of a 2,000+ membership unit YMCA or equivalency preferred.
- Proven operations experience
- Excellent personal computer skills and experience with standard business software.
- Must have good interpersonal, public relations and communications skills, including the ability to make oral presentations
- Must be able to work flexible hours including evenings, weekends, and holidays
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Ability to respond to safety and emergency situations.
Salary: $45,000.00 - $60,000.00