Assistant Engagement Director

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YMCA of the USA
Wausau, WI, USA
Full-time

Impact lives daily in beautiful central Wisconsin as the Assistant Engagement Director.

The Assistant Engagement Director promotes a positive, professional atmosphere by providing excellent customer service, exemplifying our YMCA values, enthusiastically greeting members and guests, efficiently selling memberships and programs, and guiding facility tours. This position serves as a leader in the building for late afternoon and evening activities during the week. The Assistant Engagement Director is also responsible for supervising and managing the Youth Lobby and Mini Care departments.

Areas of Responsibility: 
  • Greet and assist all members and guests in a friendly, professional manner. Be enthusiastic by learning names and expressing interest in their YMCA activities.
  • Answer the phone, process membership applications, register participants for programming, and answer any questions in an accurate and courteous manner.
  • Serve as a lead staff person for the Member Services staff.
  • Hire, manage, supervise, and develop the Wausau Branch Mini Care and Youth Lobby departments. Work occasional shifts in each department to ensure quality.
  • Monitor the Wausau Branch between 4:00-7:00p.m. Monday-Friday to ensure all areas are staffed, policies are being followed, act as the control center during emergency situations, and provide tours of the facility.
  • Respond to member needs and resolve customer service problems.
  • Provide administrative support to the Member Engagement & Assistant Operations Director.
  • Sell and coordinate birthday parties at the Wausau Branch.
  • Participate in all mandatory fundraising events.
Skills/Experience: 
  • Demonstrated skills in customer service, organizational skills, communication, and computer knowledge.
  • Professionalism in both attitude and appearance.
  • Ability to remain calm and perform duties in emergency situations.
  • Excellent written and oral communication skills.
  • May require early morning or weekend shifts.
  • CPR, First Aid and AED certifications required within 30 days of employment
Compensation/Benefits: 

Salary: $29,000.00 - $32,000.00

How to Apply: 

https://www.ymca.net/career-opportunities/details/39897

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Aug 11 2019
Active Until: 
Sep 11 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit