This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership and Operations Director intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined while ensuring quality member services and implementing strategies to grow/retain members. The Membership and Operations Director also ensures the branch follows all business procedures.
Areas of Responsibility:
- Ensures programs and services meet community needs.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures a level of service and engagement that fosters loyalty among those we serve.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboards and develops them for success.
- Manages branch accounts receivable. Ensures daily deposits of all cash. Reviews the daily cash reconciliation. Reviews and follow ups on returned checks and bank drafts.
- Recruits, trains, and supervises assigned staff and volunteers. May assist new staff with onboarding processes. Navigates employee concerns; demonstrates a settling presence, even during times of crisis and challenge; and helps resolve conflict in the work place.
- Assists branch staff and serves as the point person at the branch for software and business questions.
- Manages purchasing of supplies and equipment for business operations of the branch.
- Processes new employee paperwork in Payroll software and assists with other payroll office duties.
- Coordinates and supports assigned aspects of the annual support campaign at the branch.
- Gathers relevant, valid data to make appropriate decisions.
- Maintains regular, clear, and concise communication within area of responsibility.
Educational Background:
Bachelor's degree in related field or equivalent work experience preferred.
Skills/Experience:
- Previous supervisory experience preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments
of the community. - Understanding of basic accounting concepts and applications including cash reconciliation, accounts receivable, and accounts payable.
Compensation/Benefits:
Salary Range: $33,000-$36,000
Job Function:
Organization Info
Listing Stats
Post Date:
May 7 2018
Active Until:
Jun 7 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit