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Workflow Coordinator

This job is no longer available

Washington, D.C., USA
Full-time

Directs the distribution of incoming member communications received regarding AARP’s branded products and services in support of the Ombudsman function.  Logs, tracks, and distributes member cases to internal staff as well as to external providers.  Performs administrative support in the preparation of member communications.  Oversees member filing, purging, and document retention process and reviews/revises current Standard Operating Procedures (SOP’s).  Incumbent(s) in this position may perform all or a significant combination of tasks described below depending on operational requirements.

Areas of Responsibility: 
  • Logs, distributes, and tracks all incoming member communications regarding AARP-branded products and services, including executive correspondence, Better Business Bureau (BBB), and state office member contacts.
  • Develops and updates workflow distribution procedures for all communication channels
  • Responds to general member inquiries related to the products and services.
  • Ensures member file accessibility and oversees the document retention process, and HIPPA - authorizations and tracking for health-related products.
  • Participates in product and services training
  • Maintains Member Relations Resource ShareNet Site.
  • Acts as project lead for internal process improvement initatives.
  • Utilize Voice of the Customer Database to track member comments.
  • Update departmental Standard Operating Procedures (SOPs).
  • Demonstrates AARP’s cultural attributes and behaviors in all interactions.
  • Provides back up support in responding to general inquiries via click-to chat
Educational Background: 
Completion of an Associate’s degree and 3+ years of experience in a member service/communications environment; or an equivalent combination of related training and relevant experience.
Skills/Experience: 
  • Strong interpersonal and communication skills, with the ability to effectively communicate with all levels of internal/ external contacts.
  • Willingness to work with and contribute to a team environment.
  • Proficient in Microsoft Suite and SharePoint for developing reports and tracking workflow data.
  • Strong organizational skills.
Compensation/Benefits: 

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Organization Info

AARP

Overview
Headquarters: 
Washington, DC, United States
Founded: 
1967
About Us
Mission: 

AARP is a nonprofit, nonpartisan organization dedicated to enhancing the quality of life for all as we age. AARP champions positive social change and delivers value through advocacy, information, and service. AARP's vision is a society in which everyone lives with dignity and purpose, and fulfills their goals and dreams.

Listing Stats

Post Date: 
Oct 8 2019
Active Until: 
Nov 8 2019
Hiring Organization: 
AARP
industry: 
Nonprofit