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Training Operations Coordinator

Washington, D.C., USA
Full-time

Do you want to color-code the world, and do databases make you giddy? We want to talk to you! The Management Center (TMC) is seeking a Training Operations Coordinator to support our growing team. We’re looking for candidates who are highly organized, passionate about details, enjoy the thrill of fast-paced and complex logistics that contribute to major impact for social justice movements, and thrive on making things run well.

Who We Are

We help social justice leaders learn how to build and run more effective, equitable, and sustainable organizations so that they can get better results. Founded in 2006, we have helped shape the practices of hundreds of influential organizations and thousands of individual managers, focusing in particular on leading progressive organizations working for social change. Our clients work on issues – like promoting immigration reform, fighting for racial, economic and gender justice, advocating for educational equity, and protecting voting rights – where they face an inherently uphill battle and so must fight more effectively than their opponents if they are going to win. We aim to help them do that by making their organizations as effective as possible through providing coaching, training, and publications for the broader field.

Our training program has experienced significant growth in recent years, with demand for our training services at times outpacing our capacity to meet it (hence the need for a third Training Operations Coordinator to help us increase the number of trainings we’re able to offer).

Areas of Responsibility: 

What You’ll Do

The Training Operations Coordinator is a customer-service focused position and your job will primarily be (1) setting trainers and clients up for a phenomenal training experience through seamless logistics and (2) planning for online or on-site training sessions. 

We are looking for someone who can bring excellence with heart to our training services—from connecting with our incredible clients during contracting to ensuring that all of the materials, data, and finances are seamless for training and post-training follow-up. 

To be specific, you will: 

  • Perform logistics excellence for your portfolio of in-house trainings so that our clients have a smooth/high-quality/wonderful training experience from beginning to end, including managing all client communications about our training process; ensuring training participants have everything they need for their training; managing in-house training and practitioner calendars; ordering shipments from our distribution center & tracking packages to ensure training materials arrive on time for on-site trainings; and making sure, post-training, that all participants get follow-up emails and are entered into our database. 
  • Develop and lead training communications as well as managing the relevant registration needs in our training management software.
  • Check in with our trainers to anticipate their training needs, and schedule prep calls between trainers and clients.
  • Work closely within the Client Support team and with the Finance team to generate contracts and post-training invoices for each in-house training to ensure we’re set up for success for our annual financial audit.
  • Manage a large volume of training participants and financial data using various software programs, such as Salesforce and Arlo (our current training management system).
  •  Manage and distribute electronic book sales to our clients and training participants. 
  • General administrative duties including a portion of your time spent responding to our general inquiries inbox, answering our office phone, and efforts to celebrate our staff (including birthdays), and special projects. 
Skills/Experience: 

Who You Are

The ideal candidate is someone who thrives in scenarios where there are multiple deadlines, simultaneous responsibilities, different moving parts, and many details that make the magic happen.  More specifically, you will excel in the following areas:

  • Deep customer-service sensibility. You exhibit empathy, resilience, friendliness, and good judgment in balancing making our clients love us and knowing where to draw the line. Your communication is inclusive, clear, and kind with all clients and colleagues and across lines of identity and power.
  • Strong sense of ownership and resilience about your work coupled with excellent problem-solving skills. You consistently overcome challenges and leverage resources to creatively solve problems. You plan ahead and find alternative paths, when needed, to get to the finish line. You bounce back from setbacks and rejections and hold high expectations for yourself, even when things are hectic. You proactively ask for help, anticipate problems, and course-correct where needed. You have a successful track record of taking a concept from idea to implementation.
  • Commitment to centering racial equity and justice. You contribute to our commitment to antiracism by helping to surface potential issues of inequity, engaging in ongoing learning individually and with the team(s), and applying new learnings to your work and the efforts of the team. You effectively collaborate and engage with folks across lines of difference and power towards outcomes and goals.  
  • Amazing organizational skills and attention to detail in a fast-paced, high work volume environment.  You triple-check your work, even in a crunch for time. You notice and fix errors that others might overlook, and you’re able to effectively plan and prioritize when faced with competing deadlines. You effectively manage high-stakes work and value quality over quantity; you’re not easily flustered when faced with new or unexpected operations scenarios. You exhibit these qualities without succumbing to perfectionism or false urgency, and you don’t expect that of your colleagues, either!  
  • An appetite and aptitude for digging into systems and data. You enjoy learning and working through complex processes and systems in order to improve efficiency. You're committed to tracking data and will consistently strive to find ways to do it better.

You will also engage as a strong team member by living into our core values (focusing on impact; advancing racial justice; embracing learning; striving to excel; being unusually helpful; and building connection, trust, and joy), meeting internal responsibilities, collaborating with peers on team / organizational initiatives, and being responsive to all colleagues. 

We like to think of our culture as one that combines excellence with heart, and we’re looking for people who can help us build on that culture.

Lastly, a good sense of humor always helps!

Compensation/Benefits: 

The position is full-time and is based in Washington, DC (We are fully remote for now, but this position will return to the office when we are safely able to return).  And even after we return to the office, you will have work-from-home days.

The salary range for Coordinator roles is between $52,530 to $63,036, with exact salary depending on experience and new staff rarely starting at the top of the range.

We also offer excellent benefits, including a trans and gender non-binary health fund, generous time off, and an additional 5% employer contribution to your retirement fund with no match required.

Additional Information: 

We are an equal opportunity employer, are committed to racial equity and social justice, and we make a particular effort to recruit people who identify as Black, Indigenous, and people of color and trans and gender non-binary folks to apply for open positions. 

Organization Info

The Management Center

Overview
Headquarters: 
Washington D.C., DC, USA
Annual Budget : 
$10-50M
Size: 
11-50 employees
Founded: 
2006
About Us
Areas of Focus: 
Mission: 

Our mission is to help social change leaders learn how to build and run more effective organizations so they can deliver great results.

Programs: 

We want to see more social change in this country, and we know that producing it is hard. Disparities in money and power mean that social justice advocates need to fight not just as effectively as their opponents, but more effectively. That’s where The Management Center comes in: we help social justice leaders learn how to build and run more effective organizations, so that they can get better results.

As the go-to resource on effective management for social change organizations, we’ve worked with more than 100 of the most influential progressive groups in the country and trained thousands of individual managers on the practices that help high-performing organizations deliver lasting results over time.

We offer both intensive hands-on coaching services for executive directors and their senior leadership teams, as well as a series of management training courses that supply practical advice and tools that managers can put to work immediately.

Since 2006, The Management Center has:

  • shaped the management practices of more than 10,000 individual leaders through our training program
  • helped more than 350 organizations get better results through stronger management
  • distributed more than 25,000 copies of our book Managing to Change the World
Why Work For Us?: 

5 Reasons to Work with The Management Center

1. By helping our clients, you’ll have an impact on the most important issues facing our country, like immigration, racial justice, health care, educational equity, and climate change.

2. Our clients are amazing people. You’ll work with leaders who go straight from talking with you to testifying on the Hill, leading a rally at the state capitol, or planning a new grassroots campaign with teams of organizers, and most days when you pick up the newspaper (or okay, read it online), you’ll see the results of their work.

3. Our team is awesome. You’ll be working with a group of smart, thoughtful, and genuinely nice people (at least we think we are!) who come from a wide range of professional and personal backgrounds.

4. We’re committed to making our own organization one where people from all backgrounds – and in particular people with marginalized identities – thrive. While we have a lot of learning still to do, we’re working hard to incorporate equity and inclusion into all aspects of our work. That’s leading us to do things like proactively seeking to work with more groups led by and for people of color, supporting identity-based caucuses for our staff (we have people of color and indigenous people, LGBTQ, and white-identified allies caucuses), and making sure each person on our team continually hones their own cultural proficiency skills. More in the works here!

5. We try to practice what we preach: great management. You’ll have clear expectations, receive feedback (some of it even useful), get opportunities to grow and develop, and do it all in a culture that keeps the focus on real-world results and aspires to exhibit excellence with heart.

And a bonus reason… 6. We treat people well, from excellent salaries and benefits to flexible work arrangements to unusually good snacks.

Connect With Us

Listing Stats

Post Date: 
Jun 10 2021
Active Until: 
Jul 10 2021
Hiring Organization: 
The Management Center
industry: 
Nonprofit