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Training Operations Coordinator

Washington, D.C., USA
Full-time

Do you want to color-code the world, and do databases make you giddy? We want to talk to you! The Management Center (TMC) is seeking a Training Operations Coordinator to support our growing team. We’re looking for candidates who are highly organized, passionate about details, enjoys the thrill of fast-paced and high-stakes logistics, excited to support the progressive & educational equity movements, and who thrive on making things run well.

Who We Are

Our mission is to help social change leaders learn how to build and run more effective organizations so they can deliver great results. Founded in 2006, we have helped shape the practices of hundreds of influential organizations and thousands of individual managers, focusing in particular on leading progressive organizations working for social change. Our clients work on issues – like promoting immigration reform, fighting for racial, economic and gender justice, advocating for educational equity, and protecting voting rights – where they face an inherently uphill battle and so must fight more effectively than their opponents if they are going to win. We aim to help them do that by making their organizations as effective as possible through providing coaching, training, and publications for the broader field.

Our training program has experienced significant growth in recent years, with demand for our trainings at times outpacing our capacity to meet it (hence the need for a third Training Operations Coordinator to help us increase the number of trainings we’re able to offer).

Areas of Responsibility: 

What You Will Do

As Training Operations Coordinator, you will manage all of the details for the trainings that we provide to organizations and individuals across the country. Your job will be to set trainers and clients up for a phenomenal training experience through seamless logistics and planning.

To be specific, TMC offers two types of training! We offer in-house trainings for clients who would like us to come to them and we offer open-registration trainings across the country that are available online. We are looking, specifically, for someone who can bring excellence to our in-house training operations—from connecting with our incredible clients during contracting to ensuring that all of the materials, data, and finances are seamless for training and post-training follow-up. Trainings range from a volume of 7-20 trainings each week, so we are looking for someone who thrives in scenarios where there are multiple deadlines, simultaneous responsibilities, and many details that make the magic happen.

To be specific, you will:

  • Work logistics magic for all scheduled in-house trainings so that our clients are delighted to work with us and trainings go off without a hitch, including managing all client communications about our training process; coordinating AV and space requirements with clients; managing in-house training and practitioner calendars; ordering shipments from our distribution center & tracking packages to ensure training materials arrive on time; and making sure, post-training, that all participants get follow-up emails and are entered into our database.
  • Check in with our trainers to anticipate their training needs, and schedule prep calls between trainers and clients.
  • Work with the Client Support Team & Finance Manager to ensure we have contracts for each client, generate post-training invoices, and confirm that invoices are paid promptly.
  • Manage a large volume of participant and financial data using various software programs, such as Salesforce and Streak. (Experience with Salesforce is a plus, but we can train!)
  • Manage special projects to include streamlining shipping logistics, scheduling, or data entry processes, as needed.

This is a customer-service-focused position, with the first two bullet points accounting for 75% of your time

Skills/Experience: 

Who You Are

The ideal candidate for this role:

  • Thrives in a very fast-paced office environment and can manage a high volume of high-stakes work efficiently without sacrificing quality
  • Is known for being highly organized, with strong attention to detail – always triple-checks their work, even in a crunch for time
  • Brings a deep customer service sensibility: Empathy, resilience, friendliness, and good judgment in balancing making our clients love us and knowing where to draw the line
  • Has excellent problem-solving skills and a strong sense of ownership over tasks, including follow-through, and is willing to do what it takes to get the job done – able to effectively plan and prioritize when faced with competing deadlines
  • Has appetite and aptitude to learn more about Excel, Salesforce, and tracking data and enjoys learning and working through complex processes and systems in order to improve efficiency

Because our clients and colleagues come from a wide range of backgrounds, candidates need to be able to thoughtfully navigate issues related to diversity, equity and inclusion, and bring a deep commitment to advancing these values. You’ll also need to fit well with our culture, bringing a strong commitment to excellence, an ability to work quickly but carefully, and appreciation for/patience with our sometimes goofy jokes.

Compensation/Benefits: 

The position is full-time, non-exempt (eligible for overtime pay), and is based in Washington, D.C. The salary range for Coordinator roles is between $51,200 - $61,200, with exact salary depending on experience and new staff rarely starting at the top of the range.  We offer excellent benefits, including an additional 5% employer contribution to your retirement fund with no match required.  We also offer the opportunity to work from home at least one day per week.

Additional Information: 

What Else You Need to Know

We are an equal opportunity employer, and we make a particular effort to recruit people of color to apply for open positions.

Organization Info

The Management Center

Overview
Headquarters: 
Washington D.C., DC, USA
Annual Budget : 
$10-50M
Size: 
11-50 employees
Founded: 
2006
About Us
Areas of Focus: 
Mission: 

Our mission is to help social change leaders learn how to build and run more effective organizations so they can deliver great results.

Programs: 

We want to see more social change in this country, and we know that producing it is hard. Disparities in money and power mean that social justice advocates need to fight not just as effectively as their opponents, but more effectively. That’s where The Management Center comes in: we help social justice leaders learn how to build and run more effective organizations, so that they can get better results.

As the go-to resource on effective management for social change organizations, we’ve worked with more than 100 of the most influential progressive groups in the country and trained thousands of individual managers on the practices that help high-performing organizations deliver lasting results over time.

We offer both intensive hands-on coaching services for executive directors and their senior leadership teams, as well as a series of management training courses that supply practical advice and tools that managers can put to work immediately.

Since 2006, The Management Center has:

  • shaped the management practices of more than 10,000 individual leaders through our training program
  • helped more than 350 organizations get better results through stronger management
  • distributed more than 25,000 copies of our book Managing to Change the World
Why Work For Us?: 

5 Reasons to Work with The Management Center

1. By helping our clients, you’ll have an impact on the most important issues facing our country, like immigration, racial justice, health care, educational equity, and climate change.

2. Our clients are amazing people. You’ll work with leaders who go straight from talking with you to testifying on the Hill, leading a rally at the state capitol, or planning a new grassroots campaign with teams of organizers, and most days when you pick up the newspaper (or okay, read it online), you’ll see the results of their work.

3. Our team is awesome. You’ll be working with a group of smart, thoughtful, and genuinely nice people (at least we think we are!) who come from a wide range of professional and personal backgrounds.

4. We’re committed to making our own organization one where people from all backgrounds – and in particular people with marginalized identities – thrive. While we have a lot of learning still to do, we’re working hard to incorporate equity and inclusion into all aspects of our work. That’s leading us to do things like proactively seeking to work with more groups led by and for people of color, supporting identity-based caucuses for our staff (we have people of color and indigenous people, LGBTQ, and white-identified allies caucuses), and making sure each person on our team continually hones their own cultural proficiency skills. More in the works here!

5. We try to practice what we preach: great management. You’ll have clear expectations, receive feedback (some of it even useful), get opportunities to grow and develop, and do it all in a culture that keeps the focus on real-world results and aspires to exhibit excellence with heart.

And a bonus reason… 6. We treat people well, from excellent salaries and benefits to flexible work arrangements to unusually good snacks.

Connect With Us

Listing Stats

Post Date: 
Feb 6 2020
Active Until: 
Mar 6 2020
Hiring Organization: 
The Management Center
industry: 
Nonprofit