The Salesforce Administrator position is the primary technical point of contact for designated business units using the NGS Salesforce platform and oversees all aspects of its administration, development, and data quality and is responsible for ensuring that the configuration and related internal customer support serves the organization’s needs. Responsibilities for additional applications built on the Salesforce platform licensed in the future may fall under this position as well.
Areas of Responsibility:
- Administer the Salesforce platform (30%): Ensures proper security measures are in place and are followed. Manages security settings that provide user access to data. Ensures controlled process in the delivery of new functionality including migration of changes across development, test and production instances. Serves as a technical point of contact for the Salesforce platform and related applications to implementation partners and internal business groups seeking integration or data sharing. Collaborates with and backs up NGS Salesforce administrative team. Logs and manages support cases reported to Salesforce.com and application vendors. Monitors batch and scheduled reports, processes and integrations to ensure proper functioning. Provides expertise and advice on Salesforce products and solutions.
- Configure and customize Salesforce and extended applications (25%): Configures Salesforce and related applications to satisfy business requirements. Collaborates with business units and the Measurement & Evaluation department to determine reporting and dashboard requirements. Creates ad hoc and customized reports and dashboards. Creates and manages email templates, document creation templates, validation rules, approval processes, workflow rules, process builder actions, lightning pages, page layouts, data fields, sharing rules, list views, email templates, auto-assignment rules, triggers and other Salesforce features. Configures integrations with other internal and external applications. Provide guidance on the design and implementation of Odata, Oauth and API-based integrations. Implements Salesforce apps from the Salesforce AppExchange and vendors. Implements periodic application releases as delivered by vendors.
- Provide customer and application support (25%): Works directly with internal customers to provide application support to user community by responding to tickets in ServiceNow; analyzes the cause of and resolves production issues. For non-project efforts, works with customer to manage expectations for delivery and customer participation, establishing timelines for joint efforts and working to maintain customer engagement and adherence to schedule. Provides individual and group training and produces training materials (videos, documentation, help sections). Oversees evaluation of features of periodic updates of installed Salesforce applications, identifies features of interest to the business stakeholders and determines with them the roadmap for rolling out new features.
- Maintain integrity of Salesforce data (10%):Maintain a consistently high level of quality of application data through continuous data quality oversight and maintenance. Identify duplicate and incomplete records and work with business unit data owners for resolution. Manage bulk data imports and updates. Work closely with data governance team to maintain data standards. Assist with data analysis.
- Provide testing support (10%): Assists with planning and testing of Salesforce and application enhancements, fixes and updates including the development and execution of test plans and scripts and the coordination of user acceptance testing.
Educational Background:
Bachelor's degree or equivalent work experience in Management Information Systems, Business Administration, non-profit administration or a related field.
Skills/Experience:
- Salesforce Administrator certification is required; Advanced Administrator certification is strongly preferred. A Salesforce Force.com, Platform App Builder, or Integration Architecture Designer certification is a plus.
- Five or more years experience as a Salesforce administrator, ideally including some experience with a non-profit organization.
- Deep understanding of the Salesforce platform as well as Salesforce CRM best practices and resources.
- Knowledge of Salesforce Service Cloud, Marketing Cloud, Identity, and Non Profit Success Pack. Familiarity with Salesforce AppExchange offerings, including Form Assembly, Conga Composer, Rollup helper and DemandTools.
- Familiarity with API integration platforms. Familiarity with foundation
- Connect grant management application is preferred.
- Familiarity with fundraising, grants management, and event management are a plus.
- Familiarity with IT principles and practices.
- Broad-based knowledge of information technology and business applications.
- Strong analytical skills and problem solving skills.
- Strong interpersonal and business communication skills.
- Strong written and verbal communication skills.
- Ability to manage and prioritize multiple tasks in a dynamic work environment.
- Ability to translate business needs into formal requirements documentation.
- Ability to analyze and document business processes.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 16 2018
Active Until:
Nov 17 2018
Hiring Organization:
National Geographic Society
industry:
Nonprofit