The YMCA of Metropolitan Washington is looking for an experienced membership professional to lead the YMCA Anthony Bowen membership department. This dynamic individual will support the continued growth of this historic YMCA branch, which re-opened in 2013, by welcoming new members to join the inclusive, respectful, caring and impactful YMCA membership family. To learn more about this beautiful YMCA branch, please visit the branch web page at www.ymcadc.org.
The YMCA of Metropolitan Washington has been leading the way in youth development, healthy living and social responsibility for over 165 years through programs and services that meet the needs of communities across the metropolitan area. The Membership Directors at the YMCA play a key role in support of this work by leading the membership team in:
- Providing outstanding customer service to all members, guests, staff & the community;
- Identifying and building relationships with prospective members in the local community;
- Welcoming individuals, families and groups to become new YMCA members;
- Engaging new members in their opportunity to support the YMCA’s impactful programs and services, as a donor or volunteer, to strengthen the local community;
- Supporting the daily operation of the Member Service team and key branch initiatives.
- A minimum of five years of relevant membership experience is required (prospect development & management, enrolling, engaging and supporting service delivery to members).
- The ideal candidate will have a history of achieving monthly membership goals through implementing effective internal and external marketing plans and demonstrating initiative, enthusiasm, sound business acumen & a collaborative spirit in working with team members.
- The Membership Director will have the privilege of developing the skills of membership department team members, positioning each one for their next advancement opportunity within the YMCA movement.
- As such, a minimum of three years of staff supervision, leadership and customer service experience is required.
- Skills required include excellent written and verbal communication, relationship-building, financial/budget management, customer service, multi-tasking and problem-solving skills.
Compensation: $50,000-$60,000/year salary plus a monthly incentive opportunity of up to $1,500/month
We offer an exciting, fun, inclusive, growth-oriented work environment with competitive compensation and an extensive benefits package that includes strong health benefits package, long-term and short-term disability, 10% employer paid retirement, childcare discount, complimentary Y membership, and continuous professional development opportunities.