Our exceptional association is looking for a Membership Director to play a key role in supporting the mission of the YMCA. By welcoming individuals, families and corporations to the benefits of membership at the YMCA, Anthony Bowen branch. The Membership Director builds the YMCA’s capacity to serve the local community by directing the daily operation and ongoing administration of the Member Service Department in accordance with all Y membership policies and standards, leading and developing the Member Service team en route to achieving the branch’s monthly member acquisition and retention goals, and providing outstanding customer service to all members, guests, staff and the community at-large.
We are seeking a bright, very organized, detailed oriented, confident and efficient Membership Director with great people skills and a “can-do” attitude.
- Active participant on the Branch Leadership team
- Works directly with the Executive Director (or AED), Service Team Leaders and all Member Service team members to uphold the YMCA customer service standards of “Facility Excellence”, “Staff Engagement” and “Show”
- Delivers the YMCA mission and philosophy to staff, members and guests
- In accordance with Association standards and membership policies, assumes the primary leadership role in the development and implementation of the branch membership acquisition plan (responsible for the local plan strategy, tactics and all affiliated results)
- Prepares department budget and ensures that membership goals are monitored and met
- Responsible for the tracking and reporting of daily membership progress (acquisition and retention) in partnership with the Business office. This includes the reports on campaign leads, new member sales, termination reports and member comments/suggestion trends
- Supervises and/or Leads training of Member Service team members (MA, MSC, MSR) in meeting all business roles, activities and functions while delivering outstanding customer service
- Leads MSC in developing the weekly Member Service Representative schedule
- Assumes primary leadership role in all membership campaigns by coordinating and supervising handling of all prospect sources (i.e. handling of telephone inquiries, interaction with web leads, etc.) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.)
- Responsible for prospecting, securing, and servicing Corporate memberships and leading year-over-year growth in Corporate members served
- Assists the planning & management of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team leaders (Wellness, Camp, Aquatics, etc.)
- Participates in the Metropolitan Washington YMCA Member Service Team Meetings, Campaigns, Initiatives, Training Sessions, and additional activities
- Partners with ASO, branch leadership and fellow Service Team Leaders to foster increased member engagement and support improved member retention
- Maintains close daily contact with the Branch Executive and the Association Vice President of Member Service on the status of membership accounts and operations at the branch
- Attends appropriate community events or is a member of appropriate civic associations to promote the YMCA
- Performs assignments when scheduled as Facility Duty Officer
- Minimum of five to seven years experience in membership/sales
- Prior YMCA experience is preferred
- Relationship Building (corporations, collaborations, community, Boards etc)
- Written and verbal communications
- Supervision /Staff development
- Leadership
Salary: $50,000.00
- Competitive compensation
- 10% employer-funded retirement plan with vesting after two years of service
- 403(b) savings plan
- High quality and affordable healthcare
- Free YMCA membership for employee, spouse and dependents
- Paid time off
- Numerous professional development opportunities
- Exciting and collaborative work environment
- Ability to work with creative, talented and diverse individuals!