This position is responsible for playing a key role in support of the YMCA mission. By welcoming individuals, families and corporations to the benefits of membership at their YMCA branch, the Membership Director builds the YMCA’s capacity to serve the local community. The basic function and scope of responsibility for the Membership Director is to direct the daily operation and ongoing administration of the Member Service Department in accordance with all Y membership policies and standards. Lead and develop the Member Service team en route to achieving the branch’s monthly member acquisition and retention goals.Provide outstanding customer service to all members, guests, staff and the community at-large.
- The essential functions for this positon is to be an active participant on the Branch Leadership team.
- Deliver the YMCA mission and philosophy to staff, members and guests.
- Prepare the department budget and ensures that membership goals are monitored and met. Responsible for the tracking and reporting of daily membership progress (acquisition and retention) in partnership with the Business office.
- This includes the reports on campaign leads, new member sales, termination reports and member comments/suggestion trends.
- Supervises and/or Leads training of Member Service team members in meeting all business roles, activities and functions while delivering outstanding customer service.
- Assumes primary leadership role in all membership campaigns by coordinating and supervising handling of all prospect sources (i.e. handling of telephone inquiries, interaction with web leads, etc.) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.)
- Responsible for prospecting, securing, and servicing Corporate memberships and leading year-over-year growth in Corporate members served. Assists the planning & management of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team leaders (Wellness, Camp, Aquatics, etc).
- A minimum of five to seven years experience in membership/sales.
- Relationship Building (corporations, collaborations, community, Boards etc).
- Exceptionalwritten and verbal communication skills.Outstanding supervision /staff development and leadership abilities.
We offer an exciting, fun, inclusive, growth oriented work environment that includes strong health benefits options, long term and short term disability, 10% employer paid retirement, childcare discount, complimentary Y membership, and continuous professional development opportunities.
Salary: $45,000.00 - $55,000.00