A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. NPR listeners value information, creativity, curiosity, and social responsibility – our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Areas of Responsibility:
- Experienced in evaluating, installing, testing, maintaining and supporting PCs and laptops, peripherals, printers, operating systems and applications
- Experienced evaluating and testing PC-based software packages to determine compatibility with existing systems
- Deploys desktop images using Microsoft SCCM and MDT technologies
- Provides technical assistance and training to end-users
- Responds to problems and service requests within SLAs
- Coordinates and performs department moves
- Provide M.A.C (Move/Add/Change) to infrastructure team
- Interfaces with local management and IT
- Maintains hardware and software inventory
- Correspond with NPR employee and other IT departments
- Create SOPs for Service Desk processes and procedures
- Creates and maintains end user documentation and SOP's
- Assist with Weekly, Monthly and Quarterly Audit reporting
- Available to work extra hours as required, including nights and weekends base on 24x7 operation
- Participates in small and large scale PC-related projects
- Train and mentor junior technicians
- Interfaces with outside clients and vendors
- Participates in after-hours, on-call support
- Adheres to defined Service Desk procedures and standards
- Adhere to all company security and compliance standards
- Available to travel, as required
Educational Background:
Bachelor’s degree preferred with a concentration or major in engineering or computer science or an Associate degree
Skills/Experience:
- 3 years direct career experience in information technology disciplines, or an equivalent combination of education and experience.
- Certifications:
- A+, Network+, MCP and/or MCDST Apple Certified Associate or Apple Certified Macintosh Technician (ACMT) Certification required
Minimum Knowledge, Skill and Abilities:
- The candidate selected will have a majority of the following skills, abilities, competencies and knowledge:
- Minimum 3 years of Service Desk experience
- Minimum 3 years PC and Mac support hardware and o/s troubleshooting skills
- Minimum 3 years of Mac OS X and Microsoft Windows and MS Office experience
- Experience with remote access troubleshooting and PC imaging software
- Familiarity with networking and voice/data cabling.
- Experience with system monitoring systems
- Basic experience troubleshooting server, network and telecom issues
- Experience with Avaya VOIP
- Strong verbal and written communication skills
- Team player, Self-Starter, detail oriented and strong organizational skills
- Disciplined approach to troubleshooting
- Strong customer service skills
- Ability to multi-task and work well under pressure
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 25 2018
Active Until:
May 25 2018
Hiring Organization:
National Public Radio, Inc.
industry:
Nonprofit