Primarily responsible for assisting operational analysis, problem solving and business improvement activities within AARP, specifically:
Areas of Responsibility:
- Uses experience and judgment to engage with clients to discuss and define their business challenges.
- Works as an internal consultant to identify, analyze, and diagnose root causes of organizational problems, identify solution options and associated requirements, and recommend courses of action. This includes partnering with stakeholders to understand all aspects of a situation and the pros and cons of alternative approaches.
- Supports Enterprise-wide operational improvement projects; this includes helping to develop the scope of work, utilize business improvement tools and techniques as needed, identify risks, and participate in communications and change management activities.
- Serves as a consultant and advisor to the business on ways to improve operational effectiveness and ability to execute successfully.
- Prepares and presents relevant reports and documents regarding projects’ operational status, achievement, and performance.
- Collaborate with the Business Optimization team members to standardize deliverables and establish performance standards and measures for the Business Optimization function
- Assists in project pipeline development and assist in measuring their impact to the organization.
- Serves as a team member on other relevant projects within the Business Optimization Department.
- Stays abreast of new methods and tools to aide in the work of the department.
- Requires the ability to manage relationships at the various levels of the organization and across departments. Ensures management is continually updated and satisfied with the project’s progress.
- Must be able to work effectively in a matrix environment, particularly influencing without final decision authority and leading while not owning desired outcomes.
- Requires ability to understand a problem and independently analyze and develop recommendations.
- Excels at stakeholder management and possesses good listening, speaking, writing and negotiating skills.
Educational Background:
Bachelor’s Degree,
Skills/Experience:
- 2+ years of relevant experience in operational improvement / effectiveness efforts.
- Minimum of 2 years of experience working with a major consulting firm preferred.
- Experience working in a client-focused consulting role responsible for analyzing complex enterprise problems from multiple angles and delivering executable recommendations.
- Demonstrated business process management experience including a successful track record of working on large scale (enterprise-wide) business process improvement projects, with related communication and change management activities.
- Experience in understanding the obstacles that prevent an organization from striving to continuously improve while enhancing the abilities that will allow them to achieve measurable and sustainable results.
- Strong analytical, communication and strategic thinking skills.
- Experience participating in cross-functional, matrix project teams working toward common goals while fostering strong relationships with all stakeholders.
- Strong skills in business improvement activities including analysis, design, and performance management.
- Understanding of the complexities involved in problem analysis and solution design.
- Excellent written, verbal, visual/presentation and interpersonal communications skills with ability to successfully present ideas to senior management
- Results oriented, high performer able to work in an environment of change and uncertainty with sound judgment under pressure.
- Demonstrated ability to be flexible and take a team-oriented approach; willing to proactively assist departmental colleagues. Willing to do whatever tasks are required.
- PMP, Lean Six-Sigma Green or Black Belt, or other professional certification preferred.
Compensation/Benefits:
AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 2 2018
Active Until:
May 2 2018
Hiring Organization:
AARP
industry:
Nonprofit