This Salesforce Administrator (Applications) position is the primary technical point of contact for the foundationConnect grants management application and oversees all aspects of its administration, development, and data quality and is responsible for ensuring that the configuration and related internal customer support serves the organization’s needs. Responsibilities for additional applications built on the Salesforce platform licensed in the future may full under this position as well.
Areas of Responsibility:
- Administer applications on the Salesforce platform (30%): Ensures proper security measures are in place and are followed. Manages security settings that provide user access to data. Ensures controlled process in the delivery of new functionality including migration of changes across development, test and production instances. Serves as a technical point of contact for applications on the Salesforce platform (primarily foundationConnect) and the Salesforce platform to implementation partners and internal groups seeking integration or data sharing. Manages sandbox instances and their refresh schedules. Backs up the primary Salesforce Administrator. Logs and manages support cases reported to application vendors. Monitors batch and scheduled reports, processes and integrations to ensure proper functioning. Provides expertise and advice on Salesforce products and solutions.
- Configure and customize application on the Salesforce platform (25%): Configures applications (primarily foundationConnect) to satisfy business requirements. Collaborates with business units and the Measurement & Evaluation department to determine reporting and dashboard requirements. Creates ad hoc and customized reports and dashboards. Creates and manages email templates, document creation templates, validation rules, approval processes, workflow rules, process builder actions, lightning pages, page layouts, data fields, sharing rules, list views, email templates, auto-assignment rules and other Salesforce features. Configures integrations with other internal and external applications. Provide guidance on the design and implementation of Odata, Oauth and API-based integrations. Implements Salesforce apps from the Salesforce AppExchange and vendors. Implements periodic application releases as delivered by vendors.
- Provide customer and application support (25%): Works directly with internal customers to provide application support to user community by responding to tickets in Service Now; analyzes the cause of and resolves production issues. For non-project efforts, works with customer to manage expectations for delivery and customer participation, establishing timelines for joint efforts and working to maintain customer engagement and adherence to schedule. Provides individual and group training and produces training materials (videos, documentation, help sections). Oversees evaluation of features of periodic updates of installed Salesforce applications, identifies features of interest to the applications’ stakeholders and determines with them the roadmap for rolling out new features.
- Maintain integrity of Salesforce data (10%): Maintain a consistently high level of quality of application data through continuous data quality oversight and maintenance. Identify duplicate and incomplete records and work with business for resolution. Manage bulk data imports and updates. Work closely with data governance team to maintain data standards. Assist with data analysis.
- Provide testing support (10%): Assists with planning and testing of Salesforce and application enhancements, fixes and updates including the development and execution of test plans and scripts and the coordination of user acceptance testing.
Educational Background:
Bachelor's degree or equivalent work experience in Management Information Systems, Business Administration, non-profit administration or a related field. Salesforce Administrator certification is required;
Advanced Administrator certification is strongly preferred. A Salesforce Force.com or Platform App Builder certification is a plus.
Skills/Experience:
Minimum Years and Type of Experience
- Three or more years’ experience as a Salesforce administrator, ideally including experience with a non-profit organization. roundCorner foundationConnect or similar grant management application experience is strongly preferred.
Knowledge and Skills Required
- Deep understanding of the Salesforce platform as well as Salesforce CRM best practices and resources.
- Familiarity with Salesforce AppExchange offerings.
- Familiarity with Salesforce Community Cloud and Marketing Cloud.
- Familiarity with fundraising and grant making and grant management are a plus.
- Familiarity with IT principles and practices.
- Broad-based knowledge of information technology and business applications.
- Strong analytical skills and problem solving skills.
- Strong interpersonal and business communication skills.
- Strong written and verbal communication skills.
- Ability to manage and prioritize multiple tasks in a dynamic work environment.
- Ability to translate business needs into formal requirements documentation. Ability to analyze and document business processes.
Compensation/Benefits:
National Geographic's headquarters is located in the heart of Washington, D.C. In addition to a unique and dynamic work environment, National Geographic offers its employees a comprehensive benefits package, including health and dental benefits, generous vacation and leave time, a 401(k) plan, and flexible work options. National Geographic is an Equal Opportunity Employer
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 15 2017
Active Until:
Oct 15 2017
Hiring Organization:
National Geographic Society
industry:
Nonprofit