A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. NPR listeners value information, creativity, curiosity, and social responsibility – our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development.Every day our employees and member stations touch the lives of millions worldwide.
- Ensures the overall integrity and operation of the ContentDepot distribution system – Windows desktops to Win/Linux servers
- Performs tiers 2 and 3 helpdesk for PRSS incorporated stations and producers about the ContentDepot and their interactions with the site.
- Designs operational monitoring and management policies and procedures (in conjunction with representatives of Operations and Engineering).
- Reviews existing operational issues and works to identify the source of the issue and resolve it.
- Designs, develops, and implements tools to enhance the ongoing systems monitoring and management capability (e.g. archiving, technology dashboards).
- Identifies operations-related technical and operational requirements for ContentDepot product extensions and enhancements.
- Ensures operational design compliance with technical architecture standards for all product fixes / extensions. Approves designs, as appropriate.
- Provides subject matter expertise related to operational requirements to development teams during design, build, and test of new products.
- Five years hands-on experience supporting advanced, network-focused computer operations and complex delivery / satellite interactions required, including 24X7 real-time transaction processing systems.
- Two years’ experience in direct (first-level) user support of advanced network applications and topologies.
- Experienced in the design and operation of high-availability, redundant network topologies, including digital audio and IP codecs.
- Familiarity with the following computer Operating Systems and development languages desirable: Windows for desktops, Windows Server editions, UNIX (AIX/LINUX), PHP, Python.
- Demonstrated knowledge of monitoring and managing operations monitoring systems (e.g., SolarWinds Orion, Skyline Dataminer, Splunk, IDS/IPS systems, etc.).
- Demonstrated knowledge of IP networking (Cisco), including digital audio and codecs. Experience documenting such systems with Visio or similar products.
- General knowledge of project planning for technology-heavy change initiatives, as well as system development / software application development cycles.
- Experience with Internet applications and development and maintenance of corporate intranets and/or custom applications. Experience implementing systems utilizing SQL, MySQL, and Postgres
- Broad knowledge of media issues and technology trends. Radio or public broadcasting experience required.
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development. NPR is an Equal Opportunity Employer.