The IT Service Desk team at NPR is seeking a Desktop Support Technician II (Temporary) to join its team comprising of PC Support and Remote support technicians.
Areas of Responsibility:
- Experienced in evaluating, installing, testing, maintaining and supporting PCs and laptops, peripherals, printers, operating systems and applications
- Experienced evaluating and testing PC-based software packages to determine compatibility with existing systems
- Deploys desktop images using Microsoft SCCM and MDT technologies
- Provides technical assistance and training to end-users
- Responds to problems and service requests within SLAs
- Coordinates and performs department moves
- Provide M.A.C (Move/Add/Change) to infrastructure team
- Interfaces with local management and IT
- Maintains hardware and software inventory
- Correspond with NPR employee and other IT departments
- Create SOPs for Service Desk processes and procedures
- Creates and maintains end-user documentation and SOP's
- Assist with Weekly, Monthly and Quarterly Audit reporting
- Available to work extra hours as required, including nights and weekends base on 24x7 operation
- Participates in small and large scale PC-related projects
- Train and mentor junior technicians
- Interfaces with outside clients and vendors
- Participates in after-hours, on-call support
- Adheres to defined Service Desk procedures and standards
- Adhere to all company security and compliance standards
- Available to travel, as required
Educational Background:
Bachelor’s degree preferred with a concentration or major in engineering or computer science or an Associate degree and 3 years direct career experience in information technology disciplines, or an equivalent combination of education and experience
Skills/Experience:
The candidate selected will have a majority of the following skills, abilities, competencies, and knowledge:
- Minimum 3 years of Service Desk Experience
- Minimum 3 years PC and Mac support hardware and o/s troubleshooting skills
- Minimum 3 years of Mac OS X and Microsoft Windows and MS Office experience
- Experience with remote access troubleshooting and PC imaging software
- Familiarity with networking and voice/data cabling.
- Experience with system monitoring systems
- Basic experience troubleshooting server, network and telecom issues
- Experience with Avaya VOIP
- Strong verbal and written communication skills
- Team player, Self-Starter, detail oriented and strong organizational skills
- Disciplined approach to troubleshooting
- Strong customer service skills
- Ability to multi-task and work well under pressure
Certifications:
- A+, Network+, MCP and/or MCDST Apple Certified Associate or Apple Certified Macintosh Technician (ACMT) Certification required
Compensation/Benefits:
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 5 2017
Active Until:
Jan 3 2018
Hiring Organization:
National Public Radio, Inc.
industry:
Nonprofit