The YMCA of Metropolitan Washington is looking for an experienced membership professional to lead the membership department at a YMCA Bethesda Chevy Chase in Montgomery County, MD. This dynamic individual will support the continued growth of a YMCA branch by welcoming new members to join the inclusive, respectful, caring and impactful YMCA membership family.
The Membership Director at the YMCA play a key role in support of this work by leading the membership team in:
- Providing outstanding customer service to all members, guests, staff & the community;
- Identifying and building relationships with prospective members in the local community;
- Welcoming individuals, families and groups to become new YMCA members;
- Engaging new members in their opportunity to support the YMCA’s impactful programs and services, as a donor or volunteer, to strengthen the local community; Supporting the daily operation of the Member Service team and key branch initiatives.
- A minimum of five years of relevant membership experience is required (prospect development & management, enrolling, engaging and supporting service delivery to members).
- The ideal candidate will have a history of achieving monthly membership goals through implementing effective internal and external marketing plans and demonstrating initiative, enthusiasm, sound business acumen & a collaborative spirit in working with team members.
- Minimum of three years of staff supervision, leadership and customer service experience is required.
- Skills required include excellent written and verbal communication, relationship-building, financial/budget management, customer service, multi-tasking and problem-solving skills.
Benefits Offerings: We offer an exciting, fun, inclusive, growth-oriented work environment with competitive compensation and an extensive benefits package that includes strong health benefits package, long-term and short-term disability, 10% employer paid retirement, childcare discount, complimentary Y membership, and continuous professional development opportunities.
Salary: $50k-$60k, plus monthly incentive up to $1500.