Take the next step in your career with this rewarding opportunity to join the YMCA of South Hampton Roads, 8th largest membership YMCA association in the country, as the Membership Director, at the Princess Anne Family YMCA, located in the beautiful city of Virginia Beach, Virginia.
Directs all aspects of membership including recruitment of new members and retention of existing members. Provide leadership to Member Services staff. Develops, plans and implements new procedures and methods within Association guidelines to achieve strategic goals. Assist the District Vice President in development of member centered programs and provides leadership role as assigned to the Annual Fundraising Campaign and key Family Center initiatives.
Division of Duties:
- 70% supervision and management of membership department and serving as Membership Director
- 20% leadership to Annual Giving and other special projects
- 10% association and family center meetings and/ or manager on duty assignments
Priorities:
- Responsible for development and execution of membership and marketing budget for the Princess Anne Family YMCA
- Support recruitment of new members and retention of existing members through the creation of successful marketing plans and strategies to achieve financial goals of the family center
- Supervision of all aspects of membership department at the Princess Anne Family YMCA
The Membership Director must understand and be willing to learn the necessary skills required for the successful completion of duties including:
Budget and Financial Performance
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Prepares all marketing plans and monthly sales campaign strategies to ensure overall success for each monthly goal
Program Development and Membership Engagement
- Works closely with and follow direction of the Vice President of Membership and Marketing to ensure standard delivery of the association membership agenda
- Implements sales and membership strategies that support recruitment of new members and retention/engagement of existing members
- Collaborates with Director of Corporate Membership to retrain and grow corporate membership partners
- Promotes program and membership enrollment in interactions with existing and potential members
Team Performance Toward Organizational Goals
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed
- Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
Fundraising
- Leads assigned aspects of YMCA fundraising activities and special events
- Achieve goal for community gifts section of annual campaign
Professional Development
- Adheres to all policies, guidelines, rules, and best practices as outlines by the YMCA of South Hampton Roads or as directed by supervisor
- Incorporates the five core values of caring, honesty, respect, responsibility and faith into all aspects of YMCA programs
- Previous supervisory experience in customer service preferred which would include five or more years of experience managing exempt personnel
- Sales experience
- Previous supervision of a 1000+ membership unit YMCA or equivalency preferred
- Previous management of budget exceeding $700,000 +
- Demonstrated track record of generating leads and closing sales
- Strategically planning and tactical execution experience that resulted in achievement of goals
- Excellent personal computer skills and experience with standard business software
- Must be able to work flexible hours including evenings, weekends and holidays
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
ENVIRONMENTAL FACTORS, PHYSICAL REQUIREMENTS:
- Continuous operations requiring attention to detail and multi-tasking
- Lift and pull up to 50 pounds
- Stand or sit for long periods of time
- Physically able to successfully complete required certifications
- Perform the duties of direct reports
Salary: $35,357.00 - $40,000.00