The primary role of the Operations and Data Manager is to manage the ongoing Operations and Data needs for the Supporter Program in Australia. This includes managing external database, gift processors and call centre vendors, refining and managing all operations processes, gathering requirements and mapping fields, creating queries and data upload scripts, reporting, troubleshooting, and optimizing all aspects of the operations and data processes.
The Operations and Data Manager will work towards meeting the strategic priorities of the team by developing and implementing tactics for approved plans, and completing and organizing multiple tasks and activities. S/he gathers documents requirements, defines scope and objectives, and formulates systems to overall business strategies. Performs technical analyst activities and makes recommendations in areas that require medium to high level of technical competencies. S/he may ensure the reliability, availability, performance and recoverably of systems.
The Operations and Data Manager is responsible for developing and managing all data processes between fundraising systems as needed to support the Supporter fundraising program from maintenance to continued enhancement. Such systems may include, but are not limited to, the database, gift processors, and fundraising channels including face-to-face, digital, direct mail, telemarketing, and Direct Response TV.
S/he will complete activities with multiple variables, setting realistic deadlines and managing the timeline. S/he will adapt processes and implement recommended practices in order to improve effectiveness.
The Operations and Data Manager will work with vendors and Conservancy staff, to ensure the program’s unique needs are met by the fundraising systems and processes. He/she will also identify and develop new opportunities to achieve greater impact with our fundraising and marketing investments and facilitate the delivery of actionable marketing and fundraising insights as appropriate. He/she will oversee all aspects of program reporting and analysis, including modeling, data enhancements and data processing to improve key performance metrics of the Supporter program.
This position sits within the Supporter team and reports to the Director of Marketing and Supporter. The successful candidate will have proven experience using the Raiser’s Edge database, and will have a demonstrated history of problem-solving, excellent project management, excellent vendor management, analytical skills, and adaptability.
RESPONSIBILITIES AND SCOPE
- Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
- Decisions may bind the organization financially or legally.
- Demonstrate sensitivity in handling confidential information.
- Does not supervise any staff but may manage work of peers on departmental project teams.
- Ensure compliance with TNC policies and procedures, and external (donor/legal/IT/Tax regulations) requirements.
- Financial responsibility includes purchasing, processing invoices and transfers, and negotiating and contracting with vendors, and participating in budget preparation and working within a budget.
- Well versed at vendor management
- Analysis of business or technical user needs, documenting requirements and develop system specification.
- Ability to adapt and/or modify processes in response to changing circumstances.
- Well versed in specific industry best practices, and an ability to adapt them to TNC’s organization.
- Writing and maintaining detailed systems documentation, including user manuals and technical manuals.
- Translate user/or systems requirements into functional technical specification.
- Establishing control policies in accordance with best practices, internal compliance, and defining benchmarks and measures.
- Manage projects with several variables, set realistic deadlines, manage a timeline, and ensure accountability.
- May participate in complex negotiations.
- May provide oversight for a key function of the team.
- Provide input through project teams for the development and implementation of new initiatives or the improvement of existing programs.
- Travel and work flexible hours as needed.
- Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
- Work is diversified and may not always fall under established practices and guidelines.
- Work within scope of program’s strategic goals.
MINIMUM QUALIFICATIONS
- Experience generating reports, and analyzing and interpreting data.
- 3 years experience in using Raiser’s Edge database or similar CRM system
- Experience working across departments.
- Experience with database management.
- Experience, coursework, or other training in principles and practices of relevant field.
DESIRED QUALIFICATIONS
- Ability to implement complex processes.
- Ability to use existing technology to achieve desired results.
- Demonstrated experience using diplomacy and tact to build strong relationships and motivate staff.
- Experience coordinating projects.
- Experience interpreting guidelines to achieve desired results.
- Knowledge of current trends in the specific field.
- Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks.
- Successful experience implementing strategic program goals.
- Understanding of basic accounting practices.
12 month contract, paid on an hourly rate. Based on business needs this contract can be terminated earlier than anticipated, we will provide you at minimum a two-week notice period.