Make a difference in the lives of others! The Venice Branch of our Y is seeking a dynamic individual for our Membership Director position.
Under the supervision of the Associate Executive Director, the Membership Director is responsible for member attraction and retention, communications, hiring, training and supervising member service desk staff. In addition, responsibilities include developing plans; implementing new procedures and methods to achieve strategic goals, and maintaining community relationships. Must be detail-oriented with proven ability to manage confidential information
Areas of Responsibility:
- Recruits, hires, train, and evaluate Membership Services staff team. Will provide leadership in ensuring all member service staff is equipped to provide the best member service possible at all times.
- Perform the duties of Membership Services Associate and leads by example.
- Build relationships with members, program participants and community partners.
- Motivate and train staff to improve membership and member retention.
- Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
- Coordinates all membership reporting, surveys and tabulations as requested by management.
- Promotes program and membership enrollment in interactions with existing and potential members. Is highly visible at the front desk and in the facility.
- Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Develops and directs high-quality relationship-based engagement strategies. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community
- Maintain confidentiality of sensitive personal and financial data for each member.
- Monitoring and enforcing membership policies and procedures.
- Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, associate renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft
- Accurately process new program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person, phone and email.
- Handle and Solve Member Complaints
- Supports membership events including Member Appreciation Days at the YMCA and represents the YMCA at community events to promote the YMCA.
- Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
- Perform other duties assigned
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience
Skills/Experience:
- Previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
- Able to prioritize, meet deadlines, and maintain confidentiality
- Positive attitude, Self-starter with high energy
- Adhere to drug/alcohol/smoke-free workplace policy
Required Certifications
- CPR and First Aid Certifications required
- Completion of YMCA of the USA Child Abuse and Neglect class
- Completion of the YMCA’s Blood Borne Pathogens training
- Completion of YMCA’s Listen First Training
- Additional training classes as recommended by Supervisor
Compensation/Benefits:
Salary: $35,000.00 - $38,000.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 3 2019
Active Until:
Nov 3 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit