As Director of Knowledge and Product Management, you will be part of our collective effort to drive Teach For America’s transformation into being a learning organization. You are a person who has strong visual and graphic design skills with the ability to effectively communicate complex concepts, frameworks, information and data in visually compelling and user-friendly products, including but not limited to presentations, reports, and web/visual media. In this role, you will lead the work to improve our team’s capacity to create high quality deliverables that are easy to use and easy to access. You will work with the Vice President, Internal Learning and Innovation, and key leaders across the Org-Wide Learning and Strategy Team to support our vision for enhancing learning, innovation, and collective action at TFA. More specifically, you will support and/or lead projects aimed at improving our team’s internal knowledge management capacity by leveraging and/or developing systems and processes to effectively generate, store, and disseminate insights across the team and across the organization. Critical to our work is our team’s ability to develop and share high quality insights and tools with our regional and national teams. The Director of Knowledge and Product Management will drive the work to strengthen the usability and accessibility of our products, and push out content to the organization. You will also manage and evolve our team’s existing technology (i.e. Google sites or other platforms) to ensure we provide our regional and national teams with interactive opportunities to engage with our products and services.
- A creative problem-solver who leverages curiosity and takes initiative to find solutions that are impact-driven and user-centered.
- Motivated by complex challenges and not deterred by ambiguity or changing priorities.
- Excited by bringing rough ideas to life and creating new things.
- A learner, constantly building their expertise and adding new skills and tools to their repertoire.
- Highly creative and skilled at translating complex ideas into simple easy-to-digest and visually compelling products.
Knowledge Management (35%)
- Develop and execute on knowledge management strategy across the OWLS team
- Manage and evolve the team’s knowledge management infrastructures and processes (Google sites, Google drive, Box folder, Slack, etc.)
- Work collaboratively with OWLS Knowledge Management team to adopt and standardize key knowledge management practices across the team, including but not limited to after-action reviews, knowledge mapping, events capture, etc..
- Serve as the OWLS representative on Org-Wide Knowledge Management Governance body
Product Management (35%)
- Develop and execute a product strategy focused on creating high quality products and leveraging push out strategies to bring awareness of products/brand
- Design visually compelling, professional, and polished products
- Develop tools and processes to improve our team’s capacity to create high quality products, for regions and national teams, that are easy to use and easy to access
- Translate the work of subject matter experts into formats that are effective with audiences at all skill levels
- Leverage existing or new technology to provide regions and national teams with opportunities to engage with our products and services
- Build strategic partnerships with the Human Assets and Marketing and Communications team to ensure alignment to TFA brand standards and org-wide communication policies
Project Support (20%)
- Provide support, as needed, to high priority team-wide projects that require knowledge and product management support
Team & Organizational Contributions (10%)
- Support org-wide initiatives and positively contribute to team culture
- Participate in the corps member interview selection process
- Attend professional development conferences and learning group experiences
- Steward organizational priorities, core values, Foundations, and breakthrough results
- Demonstrate a commitment to diversity, equity, and inclusiveness
- 5+ years work/academic experience
- Prior experience in product development and knowledge management
- Prior experience in user experience design and/or interface design
- Prior experience leveraging tech solutions to enhance products and knowledge management capacities
- Well versed in most Adobe programs, including Adobe Creative Suite with a solid background in using InDesign, Illustrator, Photoshop, and Premiere Pro
- Strong visual and graphic design skills with the ability to effectively communicate complex concepts, frameworks, information and data in visually compelling and user-friendly products, including but not limited to presentations, reports, and web/visual media
- Setting vision and strategy for managing projects
- Strong project management skills and attention to detail
- Passion for making sense of user behavior and serving as a dedicated advocate of a user-centered approach
- Experience guiding teams towards adopting new processes and tools
- Product management experience including but not limited to design and launch of products and monitoring user feedback to product rollout
- Ability to thrive in a goal-oriented, fast-paced, adaptive, and entrepreneurial environment
- Ability to think big, generate ideas, and drive solutions to complex problems
- Ability to adapt and implement new technologies that advance our org-wide knowledge management strategy
- Excellent judgment and effective prioritization
- Deep commitment to Teach For America’s Foundations, including our vision, mission, core values, and our commitment to diversity, equity, and inclusiveness
Work Demands
- Moderate travel is required (approximately quarterly)
- Working with colleagues who are based all over the country using remote technologies (e.g., Zoom, Slack, etc.)