The Admissions Operations team strives to provide clear, efficient, timely logistical information and support for staff interviewers (whom we call “selectors”), as well as for corps member applicants and incoming corps members, ensuring they remain invested and engaged throughout the admissions process. As the Associate, Operations, your role is critical in helping us to achieve these goals by providing the logistical support selectors need to fulfill their commitments and building strong connections with staff members within the Admissions team, as well as across the organization.
This role is for you if:
- You enjoy logic puzzles and strategy. When presented with a wide variety of needs, constraints, and selector requests, you strategically align selectors’ interview assignments to balance those factors as best as possible.
- You believe “it’s all in the details.” You notice things that other people may not, and feel compelled to double-check data and proofread final documents to ensure you catch any small details that have the potential to impact selectors or applicants’ experiences.
- You are a great communicator. When you connect with people, whatever the medium, you are able to relay ideas and expectations clearly and concisely. You are able to consider things from others’ perspectives, making them feel valued and respected as partners in admissions work.
- Your organizational and planning skills are exceptionally strong. You have a strong organization system in place that supports you in allocating your time effectively and meeting all deadlines.
- You adapt well to change. If an unexpected issue required the Operations team to adjust our strategy and processes on short notice, you would demonstrate flexibility and a solutions-based mindset.
Create and Manage Staff Interview Assignments (30%)
- Make strategic decisions using information collected from selectors, Selection Partners (liaisons from each team that partner with Admissions), the Selection Quality sub-team, and other Operations teammates to align selectors’ interview assignments as much as possible with their needs and the needs of our applicants.
Manage the AdmissionsOps@ Inbox (25%)
- Ensure all emails are answered accurately and in a timely matter.
- Set expectations and manage peers as well as a team of temporary staff to respond to emails sent to Admissions Ops.
Create Reports to Track Interview Evaluation Submission (20%)
- Build and maintain interview evaluation submission reports, using MS Excel.
- Track evaluation submission progress and communicate regularly with selectors and managers to support them in completing their evaluations within a tight timeframe.
- Coordinate with other stakeholders to ensure that the interview process is completely closed out in time to meet ambitious and critical hard deadlines.
Support the Director, Operations (15%)
- Provide support with selector management and execution of top priorities, along with other special processes as needed.
Manage and Distribute Interview Materials (5%)
- Determine the amount of interview materials we will need for the full admissions season.
- Designate and provide instructions on managing materials with regional staff liaisons from all Teach For America offices around the country.
- Support selectors by ensuring they have access to the materials needed to conduct final interviews.
Fulfill all Required Organization-Wide Commitments (5%)
- Support other team and organization wide special projects as they arise.
- 2-3 years of professional work experience—preferably as a Teach For America staff member or former corps member
- Ability to think critically, as well as strategically, and exhibit strong judgment that reflects consideration of multiple perspectives
- Exceptionally strong organizational skills that support handling multiple tasks at once, with a spirit of flexibility
- Strong written and oral communication skills with the ability to understand others' perspectives
- Ability to work efficiently and with accuracy in a fast-paced, deadline-driven environment
- Proficiency in MS Office suite (Outlook, Word, Excel, PowerPoint)
- Comfortable learning and working with new tech systems
Work Demands
- Ability to travel to in-person conferences in various U.S. cities, 2-4 times per year
- Willing to do weekend and evening work that is required approximately 2-4 times per month