Association Membership Director

This job is no longer available

Search for More Jobs
YMCA of the USA
Tustin, CA, USA
Full-time

The Association Membership Director will be responsible for the overall development of the membership experience. The primary responsibility is to bring alignment to acquisition and retention efforts. This includes providing strategic leadership along with recruiting high performance staff and implementing industry best practices.

Areas of Responsibility: 
  • Develop membership strategic goals for the association, which include meeting revenue targets
  • Develop, plan and implement new procedures and methods within association guidelines to achieve strategic goals
  • Effectively plans and executes strategies that support new member recruitment to ensure sales goals are met
  • Manage and ensure accurate utilization of Customer Relations Management system and Membership Database
  • Develop, implement and maintain comprehensive Membership Department training program
  • Provide weekly on-site support at each branch
  • Assists the branches with community and branch event support
  • Ensures association wide membership policies and procedures are met throughout the association
  • Be the liaison with the YMCA of the USA on membership communication and initiatives
  • Monitor key performance indicators (KPI) daily to ensure Membership Directors and Member Services are achieving or exceeding individual and team goals
  • Oversee and communicate Monthly Membership and Telephone Inquiry shops
  • Leads Corporate Wellness initiatives and ensures alignment with strategic goals
Educational Background: 
Bachelor’s Degree in business hospitality, health, or related field preferred.
Skills/Experience: 
  • Five or more years of management experience in a customer service industry, fitness facility experience preferred

Skills/Abilities:

  • Excellent interpersonal, oral communication and writing skills
  • Possess a high level of organizational knowledge, experience and proficiency
  • Articulate communication skills relating to membership and branch leadership
  • Ability to successfully lead, recruit and develop staff and volunteers of all levels
  • Possess and demonstrate commitment and passion for mission-centered objectives 
  • Master the art of influence and relationship building with diverse stakeholders
  • Demonstrate innovative thinking and change capacity
Compensation/Benefits: 

Salary: $70,000.00 - $85,000.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=26819&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jun 2 2018
Active Until: 
Jul 2 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit