This position supports the work of the YMCA, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Position directs all aspects of membership for the Lohse YMCA; specifically including the recruitment of new members, retention and engagement of existing members, development of a high-quality member service staff team, and branch-related marketing and social media. The Membership Director develops strategies, relationships and goals to achieve membership growth.
Areas of Responsibility:
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Develops, implements, and manages operating plans to promote program and/or membership growth for the YMCA. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
- Develops and executes relationship-building strategies with all staff; ensure staff are trained to achieve highest level of customer service and interactions. Develops strategies to motivate the team to achieve goals.
- Oversee planning, development and management of the annual membership and marketing budgets; take appropriate action to correct variances.
- Provides leadership and support to the annual fundraising campaign and volunteer committees/boards as assigned. Develops and maintains effective working relationships within the community.
- Be an intricate member of the leadership team, working towards the overall success of the organization with a goal of increasing membership growth, satisfaction and retention.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Develops and executes local marketing and communication strategies, including digital mediums.
Educational Background:
Bachelor’s degree in related field, or equivalent education and leadership experience in sales, customer service, marketing and communications or non-profit development. (2 years minimum).
Skills/Experience:
- Two years of experience in member/customer service and supervisory/management position.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous sales, new member acquisition, prospecting, conversions experience preferred.
- Strong history of developing meaningful relationships and personal commitment to high-quality customer experiences.
- Excellent interpersonal, written and verbal communication skills.
- Working knowledge of Microsoft Word, Excel, PowerPoint and use of social media for marketing outreach.
- Must have the ability to work a flexible schedule that may include morning, evening, and weekend hours.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 3 2019
Active Until:
Oct 3 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit