Membership Experience Director

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YMCA of the USA
Traverse City, MI, United States
Full-time

The Grand Traverse Bay YMCA is seeking an experienced applicant who will provide supervision and leadership to the membership department.  Responsibilities will include achieving sales and revenue targets by personally following up with prospects, booking appointments, giving cause-driven tours, and selling memberships.  The Membership Experience Director will be responsible for budget development and implementation, membership retention, local branch marketing, external outreach, relationship building, creating systems for quality assurance, and staff development.

Areas of Responsibility: 
  • Recruit, hire, train, develop, evaluate, and supervise membership services staff
  • Possess a forward-focused and relationship driven mindset in developing membership department
  • Monitor progress toward branch goals by running and reviewing operational reports
  • Community outreach for the purpose of developing prospects, including attending local fairs and events
  • Establish systems and monitor adherence to membership policies, standards of excellence, and procedures
  • Respond to member and staff concerns (i.e. comment cards, walk-ins, phone calls, etc.)
  • Prepare for the membership campaigns and membership staff meetings
  • Attend trainings, seminars, and conferences related to membership, including sales, prospecting, marketing, and retention trainings
  • Assist in fundraising efforts and annual campaigns with a focus on members as donors 
Educational Background: 
Bachelor's degree in Business Administration, Communications, Hospitality, or related degree with a focus in sales and marketing
Skills/Experience: 
  • Certifications: CPR and AED
  • Three to five years of experience in member/customer service, supervisory/management position
  • Ability to work in a fast-paced environment
  • Personal commitment to service and hospitality 
  • Excellent interpersonal, problem-solving, written and verbal communication skills
  • Comfortable working with and learning new computer operational systems
  • A commitment to participate as part of an active team to ensure the success of the organization
  • Grow a deep understanding of the YMCA mission, vision, and community impact goals
Compensation/Benefits: 

$35,000.00 - $42,000.00

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=17205&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Aug 27 2017
Active Until: 
Sep 27 2017
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit