Under the supervision of the Branch Executive, the Membership Director is responsible for member attraction and retention, and membership policies and procedures. In addition, responsibilities entail membership campaigns, member engagement with new and existing members along with community relationship.
Areas of Responsibility:
- Meet and exceed monthly and yearly branch goals for new membership, retention, cancelations, and renewals.
- Build relationships with members, program participants, and community partners.
- Implement and evaluate all aspects of the membership function of the Branch, in accordance with the YMCA/JCC of Greater Toledo guidelines.
- Support the Member Service Director to ensure that the Member Service desk staff are adequately trained to engage program participants, guests and/or visitors.
- Understands and fully implements the Y-Improvement model for the branch Membership department.
- Will embrace, use and support all Member Service staff in the use of all tools provided to increase the level of member interaction, including technological tools such as EngageMore.
- Ensure daily member questions and requests are handled in efficient and timely manner.
- Manage the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, renewals, on-hold request, existing member changes, and new member application/bank draft and suspending bank draft
- Work closely with Member Service Director and Member Service desk staff to ensure membership paperwork is obtained and processed accurately to meet the organizations goal.
- Maintain a working knowledge of membership types and rate structures; including short-term membership and membership payment.
- Maintain confidentiality of sensitive personal and financial data for each member.
- Maintain the filing system that meets the organization standards.
- Monitor and enforce membership policies and procedures.
- Promote the sale of memberships and programs by proactively engaging in conversations on the benefits of YMCA/JCC memberships and programs.
- Accurately process new membership registrations including cash transactions and maintenance of member records. Respond to inquiries both in person, phone and email.
- Actively participate in the Annual Campaign by helping to raise dollars toward the branch goal.
- Practice strong fiscal stewardship in the execution of financial and membership policies and procedures
- Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
- Perform other duties as assigned
Educational Background:
A two year college degree or applicable experience is requested.
Skills/Experience:
- The Membership Director should have a minimum of 5 years of experience in customer service systems, procedures, and guidelines; customer service and sales experience strongly desired.
Compensation/Benefits:
Salary: $29,000.00 - $33,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 30 2018
Active Until:
Oct 1 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit