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Member Experience Director

This job is no longer available

Sycamore, IL, USA
Full-time

Under the guidance of the HR and Engagement Director, the Member Experience Director will develop, organize, and implement high quality, member-focused membership services. 

Areas of Responsibility: 
  • Supervision, training, and recruitment of Membership staff team.
  • Creates a member focused culture by supporting all areas and departments of the Y.
  • Guides membership sales per established promoting guidelines, high quality member-focused environment, and works with all leadership staff on developing retention strategies.
  • Conducts tours and works at the membership desk during peak times or as needed.
  • Integrates with program staff to ensure seamless transition of new members based on their stated interests. 
  • Works towards and trains staff to understand existing member’s needs and connects them to programs, services, and other members to increase retention.
  • Provides effective communication to staff, members, prospective members, and community partners.
  • Responds to all members, community inquiries, and concerns in a timely and positive manner.
  • Develops and monitors membership budget to meet fiscal objectives.
  • Responsible for recruiting Annual Campaign volunteers
  • Lead Environment Committee
  • In charge of all YMCA insurance reimbursement programs
  • Supports Y Special Events and Community Outreach Events
  • Other duties as assigned
Educational Background: 
Bachelor’s degree in related field
Skills/Experience: 
  • Minimum age of 21
  • Minimum of two years in membership services, marketing, sales, and/or customer services. 
  • Working knowledge of computers and office machines
  • Ability to communicate effectively in person, on telephone, and through email.
  • Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
  • Ability to learn and retain information related to programs, services, and membership options.
  • Ability to handle conflict management in a positive manner.
  • Ability to train and manage staff team.
  • Previous supervisory experience in customer service required.
  • Completion of YMCA program specific certifications.
Compensation/Benefits: 

Salary: $35,500.00 - $39,500.00

Job Function: 

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Apr 17 2019
Active Until: 
May 17 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit