Membership Director

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YMCA of the USA
Swansea, MA, USA
Full-time

A few miles from Providence, on 40 acres of athletic fields, the Stocio/FIRSTFED YMCA is seeking a motivated person to join the team.

Directs all aspects of membership for the Branch including program creation for recruitment of new members, systems and procedures for intake and tracking members, and member retention practices. Recruits, trains, and monitors performance of membership staff to meet and exceed customer service level goals.

Areas of Responsibility: 
  • Implements membership strategies that promote recruitment of new members and retention of existing members.
  • Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure customer satisfaction.
  • Conducts ongoing assessment of staff functions to determine core competencies and skills; designs and implements training. • Recruits, hires, trains, schedules, and directs personnel and volunteers.
  • Promotes membership and program enrollment with existing and potential members. Coordinates with marketing efforts to maximize enrollments.
  • Coordinates program registration including logistics to support phone, walk-in, and web registration.
  • Prepares and maintains budget for the membership function; takes appropriate action to correct variances. Coordinates financial transactions with business office.
  • Designs, reviews, updates, and monitors front desk procedures.
  • Organizes membership events, represents organization at community events, and leads aspects of Annual Support Campaign.
  • Manage, monitor, and report on issues of safety and security.
Educational Background: 
Bachelor’s Degree in business, communications, psychology or related field preferred. Combination of advanced schooling and experience in leading, directing, and assigning the work of others acceptable equivalent.
Skills/Experience: 
  •  Management and supervisory experience in customer service related environment.
  • Demonstrated ability utilizing computer-based business systems.
  • Experience in effectively relating to a diverse range of customers, members, and staff.
  • Experience in designing, implementing, assessing customer service quality programs standards
Compensation/Benefits: 

Salary: $37,000.00 - $41,000.00

How to Apply: 

https://www.ymca.net/career-opportunities/details/40315

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Sep 24 2019
Active Until: 
Oct 24 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit