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Senior Member Services Director

This job is no longer available

Sumner, WA, USA
Full-time

Would you like to share your passion for customer service with others? Would you like to use your leadership and development skills to provide a great staff and member experience? As the senior member services director, you will oversee the member services team and manage membership operations with celebration and service.

The YMCA of Pierce and Kitsap Counties offers a competitive salary and benefits package as well as the opportunity to impact the lives of the people we serve. We strive to draw the most talented leaders to make an impact each day in Pierce and Kitsap Counties. We invite individuals who are motivated servant leaders to apply to be an active, inspiring part of the team.

As a full time employee, you will receive a medical/dental/vision benefits package, retirement savings plan, Employee Assistance Plan (EAP), life and long term disability benefits, Paid Time Off (PTO), Extended Leave Plan (ELP), and a family membership to the YMCA of Pierce and Kitsap Counties.

Areas of Responsibility: 
  • If hired for this position you will be responsible for staff development, administration, fiscal management, connecting members, creating small groups and assisting with special events.
  • You will provide an impactful staff experience by recruiting and hiring, training and developing, supervising and evaluating employees and volunteers to ensure staff are representative of the mission of the YMCA.
  • You will develop, implement and manage operating plans to promote program and/or membership growth for the YMCA.
  • You will develop and monitor zero-based budget for department budget and related areas and operate programs within the guidelines of established budget, revenue and expenses.
  • You will meet performance measurement through annual giving, major gifts, and/or endowment by telling the Y story and raising charitable dollars to fulfill our mission.
Educational Background: 
I have a Bachelor’s degree in human services, social services, business or equivalent knowledge and experience.
Skills/Experience: 
  • I have three to four years’ knowledge and experience that includes supervision, fiscal management, program development, staff and volunteer development. 
  • I have one to two years experience working with budgets and computers.
  • I have experience with membership database software, such as Daxko.
  • I have a positive attitude and previous experience with diverse populations.
  • I have experience supervising and managing people.
  • I have experience training others in customer service.
  • I have current Lifeguard, CPR for the Professional Rescuer, AED, First Aid, and Oxygen certifications.
Job Function: 

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Feb 19 2019
Active Until: 
Mar 19 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit