This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director at Anytown YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
Areas of Responsibility:
- Ensures membership strategy aligns with community needs and accomplishes Strategic Plan goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures a level of service and engagement that fosters loyalty among those we serve.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of Welcome Center procedures.
- Reviews standard operating procedures and communicates changes to staff in a clear, concise way.
- Coordinates with the Association Resource Office as necessary on financial transactions.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Leads membership team and volunteers effectively; recruits, hires, and trains diverse staff and volunteer teams; onboards and develops them for success.
- Performs all other duties as assigned.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience
Skills/Experience:
- Team Leader Certification preferred
- Previous supervisory experience in customer service preferred
- Completion of YMCA program-specific certifications.
- Excellent personal computer skills and experience with standard business software
- Ability to relate effectively to diverse groups of people from all social and economic segments
of the community
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee maybe required to use a computer and be able to communicate using a computer or electronic device.
- The employee frequently is required to sit and reach, and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 3 2018
Active Until:
Nov 3 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit