Office Coordinator

Job Overview:
The Office Coordinator has excellent communication and customer service skills, strong organizational and planning skills, and maintains a positive, proactive attitude. The Office Coordinator is a friendly, efficient professional who contributes to customer service and operational efforts for Cascade Bicycle Club, a 501(c)(3) nonprofit, and Washington Bikes, a (501)(c)(4) nonprofit affiliated with Cascade. The position is the “Swiss Army Knife” that keeps the club moving and shaking.

This position is allocated at Full-Time, non-exempt, and anticipated to start in January 2019.
Expected work schedule will be business hours of 9am-5pm, Monday-Friday.

Department Overview: 
The Office Coordinator reports to the Director of Finance & Operations (DFO) and is part of the Finance & Operations Department. The position manages concurrent responsibilities in customer service and office and facilities coordination. The Office Coordinator is the leader in Cascade and Washington Bikes knowledge and the go-to person for staff, members, and visitors. The position supports all departments and programs in service of the missions for both organizations.

Core Responsibilities Include:

Customer Service 70%

• Answer and manage informational phone line and email inbox. Direct inquires as appropriate.
• Serve as receptionist and greeter for Cascade and Washington Bikes.
• Provide customer and member support in Cascade databases, CRM, and event registration.
• Work with the IT team to resolve issues and enhance the customer’s experience on cascade.org and wabikes.org. 
• Coordinate distribution of Seattle bike maps and Washington Bicycle Law pocket reference.
• Effectively communicate with and support staff requests.

Office/Facilities 30%

• Open and close the office daily, Monday through Friday, from 9am to 5pm. (Flexibility when evening or weekend events occur.)
• Manage daily incoming and outgoing mail.
• Coordinate package pickups, shipment, and deliveries.
• Effectively communicate with the DFO to maintain facilities and office security.
• Manage schedules for meeting rooms, laptops, projectors, and Cascade vans. 
• Coordinate ordering and organizing of supplies for the office, kitchen, and restrooms, and maintain office equipment and materials as needed.
• Coordinate food and beverage ordering for board and staff functions when needed, as well as aiding in handling post-event leftovers.
• Coordinate office cleaning with outside janitorial service, ensuring bathrooms and kitchen are tidy and stocked between weekly cleaning service.
• Coordinate storing and organization of materials within our office and storage spaces.
• Coordinate rentals of our auditorium to outside groups using the space.
• Act as point of contact for staff on issues around building systems, outside personnel working on site, office cleaning, and office equipment.
• Coordinate with staff to ensure that a clean and organized workspace is maintained and regulated.
• Other duties as assigned.

Traits Needed for Success in This Role:

• Friendly, approachable demeanor
• A passion for good communication 
• Customer-service focus
• Positive, can-do attitude
• Resourceful and results-driven
• Positive sense of urgency
• Empathetic and flexible
• A desire to learn and adopt new projects and processes

Minimum Qualifications:

• 1-2 years of applicable experience.
• Strong organizational and planning skills.
• Effective multi-tasking skills.
• Experience managing multiple calendars.
• Ability to effectively manage multiple priorities.
• Reliability and excellent time management skills.
• Computer/technology skills in Google Drive applications, including Docs, Sheets and Slides.
• Ability to work at the Cascade office during normal business hours of 9am-5pm, Mon-Fri.

Desired Qualifications:

• Knowledge or experience with Salesforce or other CRM tools.
• Experience with event registration and Cascade events.
• Facilities management for medium-sized office.
• Experience supporting racial, health, mobility, and/or environmental equity and justice programs and outcomes.

 
 
Hourly Wage:
$20.68 per hour. This is a Full-Time, non-exempt position. Expected work schedule will be business hours of 9am-5pm, Monday-Friday.

Due to the large-scale nature of events and their importance to the fiscal well being of Cascade and WA Bikes, staff members are required to work several events a year, a mix of mandatory all-hands events and choice events. This position will also require evening and weekend work.
 
 
Benefits: Why should you work for Cascade?

• 100% employer sponsored health, dental, vision, STD, LTD, and Life Insurance coverage for the employee. 
• 12 sick days, 10 vacation days (first year), 2 personal holidays, 10 paid federal holidays, and comp time/flexible schedule. 
• Office-wide winter recess between December 25 and January 1. 
• Matching contributions to a 401(k) after first year of service. 
• Cash incentive for commuting by bike or non-single occupancy vehicles. 
• Free entry and guest pass on most Cascade rides.

Office Environment & Culture

• Beautiful open office workspace with fresh airflow and bright natural lighting. 
• Option to sit or stand with individual, adjustable motorized desks. 
• Office is located on the shores of Lake Washington with easy access off the Burke-Gilman Trail.
• Dog-friendly office and family visits welcomed. 
• Talented, energetic, and passionate co-workers committed to the Cascade values of Diversity, Respect, Excellence, Balance, and Fun! 
• Prime opportunities to perform meaningful work making Washington State a better place for bicycling!

 
 
To Apply: 
Submit a cover letter, resume, and three professional references all in one single PDF document to [email protected] with “Office Coordinator” in the subject line.  Please mention how you heard about this opportunity.

This position is subject to reference checks and the completion of a background check. Cascade will consider qualified applicants for employment pursuant to the Seattle Fair Chance Employment Ordinance and Washington State Fair Chance Act.  Position is open until filled.

 

About the Organizations:
Cascade Bicycle Club, the nation’s largest statewide bicycle nonprofit, is 15,000-members and 40-staff strong, and serves bike riders of all ages and abilities throughout the state of Washington. With a mission to improve lives through bicycling, we teach the joys of bicycling, advocate for safe places to ride, and produce world-class rides and events. Our signature programs include the Seattle to Portland, Connect Puget Sound, Free Group Rides, Basics of Bicycling and the Major Taylor Project. Learn more at cascade.org.

 
Washington Bikes grows bicycling all across the state of Washington every day. We advocate for bicyclists’ rights, endorse political candidates, and hold officials accountable at every level of government, working with them to shape the policies that will make bicycling a safe, accessible form of transportation, travel and recreation. Through our efforts we increase funding to build and maintain bicycle facilities; provide tools for local advocates to improve their communities; and promote the health, safety, and economic benefits of bicycling. Our work and that of our many partner organizations means more people biking all across Washington, the #1 Bicycle Friendly State in America since 2008. Learn more at WAbikes.org.

Cascade Bicycle Club is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination. We strongly encourage applications from people who have historically been underrepresented in the bicycle industry, advocacy and nonprofit work.

Employment at Cascade is of an At-Will nature. Approximately 90% of this role is responsible to Cascade Bicycle Club and 10% is responsible to Washington Bikes. Staffing and support for Washington Bikes is governed by an Administrative Services Agreement between the c3 and c4.