Responsible for managing volunteer program to achieve and exceed goals for the Leukemia & Lymphoma Society (LLS) in support of LLS’ mission, within the region and/or chapter's chartered area. In an average year, this Volunteer Program Manager will see over 900 volunteers supporting the chapter and program goals including increasing retention, encouraging participation in multiple campaigns, and transitioning volunteers into high-level supporters such as top fundraisers, committee members and ambassadors.
Areas of Responsibility:
- Implement organizational best practices with regard to managing high level volunteers, including all event and office volunteers as well as volunteers in specialized roles such as campaign ambassadors, community outreach volunteers, patient access assistants and interns.
- Recruit event volunteers by email, corporate meetings, events and volunteer fairs, internal and external websites, social media.
- Work with chapter staff to understand event logistics and assign volunteer positions/shifts accordingly.
- Provide detailed pre-event communication so volunteers arrive on time, place them in their respective positions at events, ensure staff are trained and able to manage them to the best of their ability.
- Serve as the main point of contact throughout the event and provide for volunteers’ needs (food, water, supplies, etc.).
- Follow-up accordingly post-event (thank you emails, post-event surveys, staff debriefs).
- Cultivate volunteer relationships by identifying high-potential volunteers (by referral, at events, networking, etc.) and working to find appropriate placements for them to assist within the chapter.
- Staying connected with volunteer base year-round through appreciation efforts, social media, reaching out on special occasions (birthdays, holidays, known anniversaries), and events.
- Recruit and assist with onboarding interns by providing a streamlined process so that recruitment messaging and locations (colleges, internal and external websites) are consistent and professional.
- Work with HR and staff to make sure all policies are adhered to for all parties’ protection.
- Provide assistance with scheduling and conducting interviews as well as communicating with candidates and assisting with on-boarding logistics (scheduling work space, phone, email).
- Manage in-office volunteers and work with staff to identify needs for volunteer assistance in the office (a wide variety of tasks including labeling mailers, database entry, phone calls and hand written notes, organization and cleaning, event prep, etc.).
- Serve as the main point of contact for scheduling and maintaining a positive volunteer experience and also ensuring that confidentiality forms and liability waivers are signed and kept up-to-date.
Educational Background:
Bachelor’s Degree
Skills/Experience:
Experience Requirements:
- 2 – 4 years of experience in volunteer management
Position Requirements:
- Collaborate with Mission Team ensuring success of patient access, education, public policy, advocacy and research
- Able to supervise groups of volunteers
- Capable of managing multiple priorities effectively
- Good communication and organizational skills
- Demonstrated knowledge and use of digital, social media & emerging online channels
- Detail-oriented and highly organized.
- Knowledge of MS Office Suite
Physical Demands & Work Environment:
- Physical demands are minimal and typical of similar jobs in comparable organizations
- Work environment is representative and typical of similar jobs in comparable organizations
- May be required to move Campaign materials weighing up to 15 pounds for various events.
- Travel within the Chapter's designated area.
- Required to work evenings or weekends.
Organizational Priorities:
- Prioritize Research Programs: Pro-actively direct Grant and TAP programs to address specific research gaps and medical needs.
- Drive Advocacy & Policy Agenda: Develop a coordinated advocacy network and a robust internal policy capability that, together, can influence and educate key policy decision makers on priority access issues to break down barriers.
- Maximize Patient Impact: Reach more patients and have greater impact through improved efficiency, urgency and effectiveness of support, education, and information delivery.
- Increase Awareness: Raise LLS brand awareness and engagement to drive revenue & establish LLS as the leading cancer organization driving cures & access.
- Improve Net Profitability: Maximize net income from existing channels through prioritization, organizational alignment and optimization of resources.
- Diversify Revenue: Identify and develop high-growth, high-margin revenue opportunities focusing on volunteer initiatives, eRevenue, donor development and new partner development.
- Enhance Organizational Performance: Assess resources, improve productivity and optimize organizational capacity.
Additional Information:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Function:
Listing Stats
Post Date:
Sep 4 2017
Active Until:
Oct 4 2017
Hiring Organization:
The Leukemia & Lymphoma Society
industry:
Nonprofit