Member Experience Director

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YMCA of the USA
Scottsdale, AZ, USA
Full-time

We offer competitive pay, great benefits, and a terrific opportunity to fast track your career. The Valley of the Sun YMCA is one of the top 50 YMCA associations in the United States that has transformed its culture, vision and operations in the last 18 months. With 15 branches in Phoenix, Yuma and Flagstaff along with a thriving overnight camp in Prescott. The Valley of the Sun YMCA is destined for growth in 2019. Join a $31 million dollar cause-driven organization that is focused on improving the nation's health and well-being and providing opportunities to give back and support our neighbors.

Areas of Responsibility: 
  • Work with Branch Director in developing operational objectives and strategic direction for membership growth and retention.
  • With the assistance of the Executive Director, help to develop and monitor the branch membership budget to ensure fiscal objectives; assists in fundraising branch efforts.
  • Guide membership sales per established promotion guidelines, high-quality member-focused environment, and works with the branch membership team to develop retention strategies
  • Monitor services to ensure that they meet the needs of the members, community partners, and association standards.
  • Develop and maintain collaborative relationships with other community organizations.
  • Provide effective communication to staff, members, prospective members, and community partners
  • Respond to all members, community inquiries, and concerns in a timely and positive manner.
  • Maintain full coverage/operations in Healthy living and at the Welcome Center and Member Service areas; including but not limited to Sales, Engagement, Connections, and other services areas as outlined Organizational/Branch Chart (e.g. Amazing Kids, Wellness Floor, Group Fitness Classes).
  • Personally leads the member experience by working in ratio at the welcome center during prime time and other times as needed or directed by the business needs or association expectations.
Educational Background: 
Bachelor's degree in human services, social services, recreation, business or equivalent.
Skills/Experience: 
  • Minimum of two years in membership services, marketing, sales, and/or customer services.
  • Healthy Living experience highly preferred.
  • Ability to communicate effectively in person, on telephone, and through email.
  • Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
  • Ability to learn and retain information related to programs, services, and membership options.
  • Ability to handle conflict management in a positive manner.
  • Ability to lead staff team.
Compensation/Benefits: 

Salary: $33,656.00 - $42,070.00

  • Excellent Health Benefits including Medical, Dental, Vision, Life and Disability Insurance 
  • Free YMCA Family Membership 
  • Free Programs for dependents 
  • Paid Vacation & Sick Leave (once accrued)
  • Professional Development Opportunities & Trainings 
  • Employee and Employer Retirement Contribution Options (eligibility required) 
  • Employee Assistant Program
How to Apply: 

http://www.ymca.net/career-opportunities/details/39326

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jun 8 2019
Active Until: 
Jul 8 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit