The Membership Director has primary responsibility for the overall organization, administration, development, marketing, supervision and implementation of Saugus Y membership services, recruitment and retention of members. Additional responsibilities include providing direct leadership and supervision to the front desk ensuring a friendly, competent environment for members and visitors to the branch. The Membership Director plays a key role in fundraising and events at the Saugus Y.
Areas of Responsibility:
- Provide excellent member service by exceeding member expectations.
- Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals.
- Work with Senior Branch Director to enhance and add value to the Y membership experience.
- Recognize and promote member service and retention as the primary responsibility of all staff.
- Develop and implement comprehensive membership recruitment, marketing and retention plans.
- Based on budget, create a plan for and track monthly membership sales.
- Work with the technical support and program staff to create best practices in registration of membership and programs.
- Provide member feedback for program directors.
- Employ, supervise, schedule and evaluate all member service staff to insure the highest standard of service.
- Develop and implement systems so member service staff have the necessary information to provide timely and accurate information to customers in person, by telephone or electronically.
- Provide training and direct leadership to all assigned staff in procedures, policies, philosophies and mission of the Saugus Y.
- Maintain expenditures within established budget guidelines, while completing all budget reports, projections, statistics and drafts in a timely fashion.
- Assist Executive Director in annual campaign and fundraising solicitation of membership base.
- Work with other directors to organize Y events.
- Remain current in required training necessary to advancing the Y cause of strengthening communities through youth development, healthy living and social responsibility.
- Maintain a professional image and manner consistent with the YMCA mission and goals.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Compensation/Benefits:
Salary: $37,000.00 - $42,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 16 2018
Active Until:
Feb 16 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit