This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through our areas of focus of youth development, healthy living and social responsibility. The Membership Director intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined. Membership Director is responsible for the implementation, management and marketing efforts for membership growth and retention with a strategic focus on member service & engagement. Supports members in their health & wellness journey through relationship building & use of open communication (Listen First Skills). Ensures member satisfaction by providing exemplary service.
This position manages a budget size of $2.5 million, serving approximately 6544 members.
- Recruit, train, supervise, evaluate and provide leadership for the Membership team.
- Conducts ongoing assessments of staff functions to determine required core competencies & skills; designs &implements trainings as needed. Develops strategies to motivate staff & achieve goals.
- Understand, promote and model the Y’s Mission & core values of caring, honesty, respect & responsibility.
- Create a member-focused culture and model relationship-building skills in all interactions. Foster a climate ofinnovation and resolve problems to ensure member satisfaction.
- Supervise overall membership operations, ensuring efficient and member-focused strategies.
- Serves as a member of the Leadership Team and participates in all applicable events, meetings and duties.
- Prepares and forecasts annual membership budget and takes appropriate action to communicate and correct variances.
- Implement membership strategies that promote recruitment of new members & retention of existing members.
- Evaluate all promotional print materials to ensure the communication of wholly consistent messages to build andpromote an inclusive and welcoming environment.
- Develop, create membership collateral in order to effectively promote the Y.
- Analyze membership data in order to identify trends and make decisions that will drive membership and programs.Prepare monthly reports/dashboards.
- Coordinate logistics and recruit volunteers for a variety of Y Events (Healthy Kids Day, Member Appreciation) andparticipate inCommunity Fairs.
- Develops and nurtures collaborative relationships with community organizations.
- Oversees social media marketing/messaging.
- Assists in guiding the work of the Membership/Programs Committee.
- Participates in a leadership role in Annual Giving Campaign for Campaign.
- Any additional tasks/duties as needed.
- Min. of 3 years of related experience, including staff supervision, customer service & fiscal/financial management.
- YMCA Team Leader certification preferred.
- YMCA experience is preferred, as well as experience with the Daxko Operations.
- Strong communication, customer service and problem-solving skills.
- Organizational and supervisory skills, a good understanding of administrative procedures and organization.
- Excellent written and oral communication skills are necessary.
- Experience with integrated sales and customer relationship management strategies; including digital, social media and offline engagement channels.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- High level of proficiency in MS Office applications: Excel, Word, Publisher & Outlook.
- Must possess current CPR/First Aid w/ AED attain certification within in 90 days of hire.
- Within 90 days of hire completion of Y trainings: Child Abuse Prevention, Foundations of Listen First, & Member Engagement.
- Competitive compensation
- Y Membership, Y Program Discounts
- Professional Development opportunities
- PTO
- 10% Retirement paid by the Y
- Health, Dental, Life Insurance Benefits
Salary: $57,000.00 - $60,000.00