- Develop sufficient expertise in California state and local Landlord-Tenant law as well as in dispute resolution subject matter to be able to provide counseling in response to initial inquiries from parties, with follow up conciliation and mediation services, and information and referral to appropriate alternative resources
- Maintain accurate and complete case management database records and information and referral records for all cases and calls, including referral source
- Correctly follow procedures for follow-up activities, including program letters and emails sent to parties, with all necessary documents and attachments.
- Fulfill all logistical requirements for mediation sessions, including obtaining a mediator, mailing the proper forms to the mediator and the parties, room scheduling, and confirmation with the parties, and collecting all post-mediation forms and follow up.
- Conduct community outreach and education on landlord/tenant and dispute resolution program issues to residents, non-profit agencies and other community organizations, and act as the agency liaison with government officials and other organizations.
- If necessary, conduct volunteer mediator recruitment, guidance and/or training.
- Prepare and submit activity reports on a quarterly and annual basis to funding sources
- Work cooperatively with other conflict resolution specialists to achieve agency objectives, including attending staff meetings, and working on special team and individual projects to further the mission of the agency
- Perform other miscellaneous work as assigned, including answering phones, recording and compiling data, attending meetings and participating in training programs.
- Assist in other projects as needed.
Skills/Experience:
Experience:
- Dispute Resolution/Mediation experience ortraining
Skills:
- Excellent oral, written communication and presentation skills. Fluency inSpanish desired.
- Excellent computer skills (Microsoft Officesoftware)
- Organized and able to maintain accurate records with attention todetail
- Highly motivated, and capable of working in a busyenvironment
- Capacity to work without close supervision, with an active case load andshort timelines
- Willingness to occasionally participate in evening and weekend events isexpected
Compensation/Benefits:
Salary Range for 35 hour workweek: $ 40,000 - $43,000, DOE.
Additional Information:
Project Sentinel is an Equal Opportunity Employer. To request alternate format to participate, please email [email protected] or TTY 711
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 21 2017
Active Until:
Oct 21 2017
Hiring Organization:
Project Sentinel
industry:
Nonprofit