Assist in the strategic direction for the program function and oversees program design and implementation to ensure achievement of annual goals. Ensures collaboration and alignment with other internal departments and advocates for support from community partners. Assures program compliance with program guidelines established by BBBS National. Assist with caseload/service delivery as needed.
Areas of Responsibility:
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBS may change the specific job duties with or without prior notice based on the needs of the organization.
- Accountable for program performance. Monitors operational effectiveness using work flow and tracking systems, gathers accurate information for reports, tracks performance & develops measures to ensure growth, Minimize BBBS risk and meet annual agency program goals.
- Communicates to Executive Director and Board of Directors on matters of program effectiveness, youth outcomes and child safety. Establishes and ensures a system for quality assurance and youth protection.
- Leads and drives implementation of programs designed to increase and strengthen Big and Little match relationships and youth development. Manages critical service and workflow issues that are impacting the ability to provide quality services. Develops and implements new program initiatives to expand mentoring services or target community issues as directed or needed.
- Develops and maintains positive working relationships with community, school and business leaders in the service area to educate them regarding the agency’s mission, promote involvement in agency activities, and gain their support of the agency.
- Drives cohesion with recruitment/partnership and fund development departments to ensure an on-going supply of targeted volunteer candidates and resources to support agency programs. Leads communications across departments and within departments related to service delivery and customer service to enhance program implementation, communicate policy and assure compliance.
- Engages, develops, and holds staff accountable to work efficiently and effectively and to achieve individual and team goals while complying with local polices and national standards of practice. Establishes and ensures a system and culture of continuous staff learning, development and succession planning.
- Leads performance management practices with creation of reports (including statistical results), analysis of trends and issues and presentation of information to different audiences (CEO, other agency staff management, Board of Directors) as needed. Ensures program component of the agency’s Annual Self-Assessment (required by BBBSA) is completed in a timely manner.
- Provides input for program segment of agency’s overall budget. Ensures that all systems required to track and report on program functions due to grant requirements are established and maintained as needed.
- Provides input for program segment of agency’s overall budget. Ensures that all systems required to track and report on program functions due to grant requirements are established and maintained as needed.
- Ensures agency develops and maintains an organized, customer-centric service delivery model, (outreach, customer service, enrollment, and match support) reviews and updates as needed.
- Handles high level check-ins and follow-ups for scheduled match relationships to ensure child safety and adult liability.
- Carries a caseload involving enrollment or match support depending on the current needs of the program.
- Assists with Site-Based program launch in the fall and with conducting monthly check-ins throughout the school year.
- Participate in the agency’s outreach efforts to ensure that the agency’s image, mission, values, and advocacy for children and youth are properly communicated to people throughout the service area.
- Surfaces “best practices” that can be integrated into nationwide models for replication and investments. May represent agency at regional or national level (if required).
- Participates in organization fundraising events and supports revenue generation as a top-level priority.
- Practices 360° customer service with co-workers, volunteers, program participants and the community.
- Other duties as assigned.
Educational Background:
Bachelors degree required, Masters degree preferred.
Skills/Experience:
CONTINUOUS QUALITY & PERFORMANCE IMPROVEMENT
- Able to encourage team members to share ideas that lead to improvement; minimize barriers to accomplishing the team’s work; hold others accountable for identifying and removing obstacles that negatively affect quality; monitor the group’s process for quality and efficiency issues that become targets for improvement; establish measures / benchmarks to track individual and/or team performance.
DECISIVENESS & JUDGEMENT
- Able to consider both the short and long term impact of decisions; plan for how the consequences of decisions affect the team; coach others to make effective decisions; hold others accountable for making sound decisions; make and act on decisions even if they are unpopular. Able to establish resources and/or processes to gather information/data for problem solving or analysis; create an environment that supports cross-functional analysis and problem solving; ensure that organization-level decisions are based on data and sound reasoning.
DEVELOPS CAPABILITY
- Able to proactively coach others to help improve their contribution; provide positive as well as constructive feedback on an ongoing basis; take responsibility for holding regular coaching and development discussions with team members; delegate assignments which provide others learning opportunities; reinforce the value of active learning and highlight its organizational impact for others; seek ideas from others in improving the team’s capabilities; ensure that others are taught key skills.
FLEXIBILITY & ACHIEVING CHANGE
- Able to help others overcome their resistance to change; gain others’ willing participation for change initiatives; help others translate new change goals into practical implementation steps and adapt to change without disruption of productivity; coach others in accomplishing goals in an unstructured environment. Able to pursue and generate innovative ideas that further the group or team’s goals and foster an environment that encourages innovation.
GETS RESULTS
- Able to create an environment of accountability for meeting agreed upon expectations; hold others accountable for managing the performance of a group; eliminate barriers to group performance; lead/champion efforts that increase productivity and goal accomplishment throughout the group or team; drive the implementation of systems that reward employees for contributing to group or team goals.
STRATEGIC ALIGNMENT
- Able to ensure that all systems in the group or department are aligned toward achieving strategic goals; continually communicate and reinforce the highest priority initiatives to keep the group or department focused on the right things; hold others accountable for meeting the needs of the group or department rather than optimizing the performance of only their function; ensure that the group or department has broad strategies and plans that focus on community needs; set and articulate a compelling vision for the group or department. Able to focus team on delivering services in a way that enhances / maximizes performance.
VALUING DIVERSITY
- Able to make diversity/inclusion an integral part of overall long term plan; sponsor/mentor individuals from a variety of backgrounds and perspectives; communicate and enforce a department-wide zero-tolerance policy toward inappropriate, illegal or discriminatory behaviors; hold all managers (including self) accountable for achieving diversity/inclusion goals; make departmental or team changes that enhance workforce diversity. Able to communicate internally and externally that diversity/inclusion is an integral part of how your organization does business.
Required Knowledge, Skills and Experience
- 3 – 5 years of related work experience required with progressive management responsibilities preferably in non-profit compliance. Experience in youth development field, a plus.
- Strong computer, internet, written and verbal communication skills
- Proficiency in MS Office Suite, knowledge of Microsoft Access a plus
- Ability to establish and maintain cooperative working relations and to interact effectively with diverse populations.
- Experience with volunteer recruitment and management.
- Experience with working with children, afterschool program setting preferred.
- Ability to train staff, interns, and volunteers.
- Ability to quickly learn and apply organizational infrastructure, polices, and procedures.
- Ability to prioritize and coordinate multiple work priorities and meet deadlines.
- Desire to commit to organization for at least two years
- Bilingual Spanish (preferred)
- Writing, proof-reading and editing skills
- Public speaking, presentation and networking abilities
- Creativity
- Sense of humor
- Minimal physical requirements to include walking, standing, sitting at work station; normal office environment.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 28 2018
Active Until:
Jul 29 2018
Hiring Organization:
Big Brothers Big Sisters of America
industry:
Nonprofit