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Hub Customer Service Representative

This job is no longer available

San Jose, CA, USA

The Hub Customer Service Representative will provide gift processing support to chapters and constituents.

This position is located in San Jose, CA and will report to the Hub Manager.

Areas of Responsibility: 
  • Resolve work orders (gift inquires, process questions) submitted through tracking system.
  • Communicate with chapters and internal departments to investigate why and how transactions were processed.
  • Collaborate with external vendors to ensure proper adherence to business rules.
  • Review source documents and interpret proper revenue coding.
  • Enter transactional data into donor databases by manual and automated processes.
  • Configure external data from various sources for entry into donor databases.
  • Assist in the development and documentation of department procedures for proper revenue allocation.
Educational Background: 
High School diploma required. Associate’s degree preferred.
  • One year work experience in a customer service environment
  • Working knowledge of relational database systems
  • Experience with a Customer Relationship Management (CRM) system
  • Proficient in MS Office Suite, especially with MS Excel
  • Excellent written, verbal, and interpersonal communication skills
  • Strong analytical and problem solving skills
  • Ability to handle multiple tasks simultaneously
  • Excellent organization skills

Organization Info

Alzheimer's Association

Chicago, IL, United States
About Us

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer's care, support and research. Our mission is to eliminate Alzheimer’s disease through the advancement of research, to provide and enhance care and support for all affected, and to reduce the risk of dementia through the promotion of brain health. Our vision is a world without Alzheimer’s®.

Listing Stats

Post Date: 
Jun 15 2019
Active Until: 
Jul 15 2019
Hiring Organization: 
Alzheimer's Association