Program Assistant

Office Administration (20%):

• Greet and welcome visitors and ensure their needs are met by connecting them to appropriate staff
• Maintain coverage at the front desk during business hours
• Greet and assist support group and education program participants
• Field wide range of incoming calls and emails; provide accurate and timely information or direct inquiry to the appropriate person
• Manage calendars for work station occupancy and for meeting rooms
• Forward invoices and donations to Chapter office; make bank deposits when required
• Assist staff and volunteers with office procedures, equipment and supplies
• Maintain office organizational systems, files and common areas 
• Oversee facility operations and maintenance of office equipment 
• Maintain inventory of office supplies for the San Francisco office; order new supplies as needed 
• Suggest improvements to processes and systems
• Provide clerical support and general office administration

Education Programs (20%):

• Assist San Francisco team with logistical arrangements for educational programs and annual education conferences
• Respond to requests and coordinate staffing for health fairs and community events; assist with staffing when needed
• Prepare materials for health fairs, trainings, presentations and meetings
• Manage workshop and conference registrations in Personify database
• Update support group and education program listings in databases; including Personify and Community Resource Finder
• Ensure information is updated in a timely manner for print materials prepared by Chapter Communications staff

Family Services (20%):

• Provide basic follow-up information and referral to constituents referred via Personify
• Forward any incoming I&R calls to the Contact Center
• Responsible for ensuring 100% compliance of adherence of the Alzheimer's Association's Helpline Standards
• Enter constituent data and demographics in the Personify database
• Provide administrative support to San Francisco team as needed
• Manage Personify program data and all records of required documentation as requested
• Manage GetCare program data entry for grants with San Francisco Department of Aging and Adult Services  
• Promote 800#, enews, TrialMatch and advocacy activities

Special Events (20%):

• Screen and route calls from The Longest Day and Walk to End Alzheimer’s participants needing assistance to appropriate staff
• Use Convio to help participants register, fundraise and set up their own webpage
• Field general questions about The Longest Day and Walk to End Alzheimer’s, and assist participants with registration and logistics around these events
• Process team and participant funds that are turned into the office
• Provide administrative support to Special Events Manager(s) and other event staff

Volunteer Coordination (10%)

• Help recruit volunteers through VolunteerMatch and other volunteer outlets; forward applications to appropriate staff
• Train and support volunteers, oversee office volunteer tasks, ensure tracking of volunteer hours 
• Assist with annual volunteer appreciation event

Public Policy and Advocacy (10%)

• Assists with advocacy volunteer coordination
• Helps prepare documents for policy meetings
• Sets up logistics and prepares room(s) for committee meetings

CULTURE OF COLLABORATION

• Fully engage in a culture where team collaboration is highly valued 
• Work as a team to accomplish, if not exceed, organizational goals in the National Strategic Plan
• Participate in Signature Fundraising Events
• Participate in Walk to End Alzheimer’s® staff team and personal fundraising goals
• Work at least one Walk to End Alzheimer’s® on a weekend
• Participate in The Longest Day
• Respond to public policy calls to action & participate in advocacy days
• Enhance our culture of diversity and inclusion in all aspects of the job