The Donor Communications Program Manager develops and manages the workflow of various donor-facing products within the California Chapter’s Donor Communications Team. The Program Manager will be responsible for creating and managing a robust editorial calendar, which outlines the workstream for major communication products for TNC’s corporate, foundation, and individual major donors; developing timelines and facilitating meetings to ensure deliverable completion and submission; managing creative content development; supporting the build-out of a new stewardship program; and supervising the Donor Communications Coordinator.
The Donor Communications Program Manager is a key connector on the team as well as across TNC. The main objectives of the position include but are not limited to:
- Manage the Editorial Calendar and Product Workstream: The Program Manager will manage product workflow through an editorial calendar and solve any problems related to product development. These products may include proposals, reports, newsletters, board documents, membership mailings, campaign materials and strategy briefs targeted to TNC’s corporate, foundation and individual major donors. The Program Manager will facilitate meetings to understand product needs and update the editorial calendar as new products come into the pipeline. They will develop timeline coordination emails and systems to ensure that Conservation, Science, Development, and Finance teams are aligned on product needs and that the given deliverable is submitted on time and per the donor’s guidelines.
- Provide Operational and Strategic Support to the Donor Communications Team: The Program Manager curates products on internal sharing platforms to improve internal communications between Development, Science, Conservation and Finance staff, and to maximize the utilization and re-purposing of key donor materials. The Program Manager must be an expert in the systems and resources used by the team and apply that knowledge to create efficient processes for managing workflow. They will develop documentation, modify processes, and participate in the enhancement of systems and tools used by the team. They will also support the Associate Director of Donor Communications in strategic planning.
- Support Stewardship Program: The Program Manager will work with the Associate Director of Donor Communications to plan and build out a stewardship program that will provide personalized donor materials, which may include videos and other custom products and communications. The Program Manager will oversee the creation of templates to standardize the look and feel of donor communications materials. They will assist with project management, design and creation of visually appealing products that adhere to TNC’s brand identity and help advance the overall strategies of the stewardship program and Donor Communication Team.
The Program Manager works in close cooperation with any or all of the following: TNC staff, donors, trustees, vendors, financial institutions and legal and accounting professionals. They will provide advice, recommendations, and training related to the functional area of the team. They will manage diverse tasks, analyze situations, evaluate alternatives, project outcomes, and implement solutions in order to improve effectiveness. They must be responsive to deadlines and tight timetables, and work well under pressure. The Program Manager will supervise the Donor Communications Coordinator and will provide direct oversight, training, and professional development opportunities. The position reports to the Associate Director of Donor Communications.
RESPONSIBILITIES & SCOPE
- Manage and implement multiple projects, including managing editorial calendar, setting deadlines, and ensuring accountability.
- Act independently and in supervisor’s stead as needed, exercising independent judgment to identify and solve problems.
- Demonstrate sensitivity in handling confidential information.
- Effectively communicate across departments and chapters within the global organization.
- Develop and implement new processes that will ensure department and organization-wide goals and strategies are achieved.
- Ensure programmatic commitments, TNC policies and procedures, financial standards, and legal requirements are met and managed for compliance.
- Travel occasionally, work long and flexible hours as needed.
- Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
- Work is diversified and may not always fall under established practices and guidelines.
- Experience managing and implementing multiple projects.
- Experience working with cross-functional teams.
- Experience, coursework, or other training in environmental studies.
DESIRED QUALIFICATIONS
- Ability to manage and implement complex processes.
- Ability to work in partnership with others in a collaborative role.
- Proficient in interpreting guidelines and manipulating, analyzing and interpreting data.
- Strong organization, planning and problem-solving skills.
- Successful experience implementing strategic program goals.
- Familiarity with design software such as InDesign.
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.