As Operations Coordinator, you will play a pivotal role in the TFA- San Diego team. You will create and execute operational systems related to administrative and financial efforts. You will maintain regional documents, trackers, and systems and support the Chief of Staff to ensure staff is focused and on track to meet goals. You will also work closely with our Manager, Partnerships to support corps member hiring, school and district partnerships, and university partner work.
You are a natural self-starter, have a strong work ethic, and are a problem-solver. You are able to stay calm and adapt quickly in a frequently changing environment. You will report to the Chief of Staff. You enjoy data tracking, analysis, and reporting. You are organized and able to maintain multiple systems, projects, and deadlines simultaneously.
Operations (50%)
- Manage regional office operations and communication structures to support the team’s productivity and satisfaction with a lens for continuous innovation and improvement
- Obtain and maintain office technology, space and resources; this includes stocking inventory, delivering mail, and transporting packages up to 50 pounds
- Serve as regional budget tracker for all functions: support in budget planning through tracking expenses, paying invoices, processing check requests and reimbursements, flagging discrepancies for the Chief of Staff, and managing staff expenditures (American Express expense reports for region)
- Plan logistics (meeting space, food, communications/invites) for regional staff meetings, team retreats, and other team events
- Coordinate visitors, ensure team collectively maintains office cleanliness
Team (25%)
- Facilitate a strong team culture through support and coordination of office-wide initiatives, meetings, staff onboarding, communication, decorating and branding
- Take meeting minutes for regional team meetings; support Chief of Staff/ED in follow-up and action-item tracking
- Maintain regional systems and trackers (including weekly team meeting minutes, action item trackers, progress-to-goal dashboards, etc.) and ensure that appropriate parties can easily access critical information, specifically the Chief of Staff and Executive Director
- Provide all logistics support for team meetings, retreats, and stepbacks (operations, logistics, meeting space, food, technology)
- Manage Executive Director’s calendar; book travel and coordinate logistics for off-site engagements
- Serve as regional culture captain: ensure new team members feel welcomed and valued as part of the team and are equipped to successfully complete their job requirements
- Design and manage systems to support the regional culture
- Serve as regional Selection Partner (communicate time commitments, requirements, and appropriate follow-up to ensure the region in compliance with organizational expectations)
Partnerships Support (25%)
- Americorps: ensure regional compliance and timely disbursement of Corps Member financial awards. Communicate requirements to school partners and CMs, track completion, and serve as point-of-contact for national Americorps team
- Provide project coordination support with TFA-SD’s expanded university partnership, including meeting scheduling, meeting minutes, maintaining tracking systems for all parties to ensure progress is on-track and milestones/goals are being met
- Maintain school partner contact information and meeting records in organizational CRM (Salesforce)
- Maintain regional hiring tracker of corps member interviews
- Track and edit corps member hiring materials (resumes, profile cover letters) and upload to internal hiring site for school partners
- Work directly with credential analysts at partner universities to make sure all CMs are ready to begin by first day of employment
- Liaise with corps members and partner school HR contacts to ensure corps members are intern-ready by first day of school
- Supporting hiring event logistics (meeting space, food, invitations)
- One to four years of work experience
Work demands
- Occasional travel, manage inventory, transport up to 50 pounds and stock shelves, live transcription required, evening and weekend work required to support events
Skills
- Strong organizational skills and attention to detail
- Ability to make timely decisions and demonstrate good judgment
- Exceptional customer service orientation
- Strong written and verbal communication skills
- Ability to build strong relationships and tailor approach toward the perspective of others