Senior Membership Director

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YMCA of the USA
San Antonio, TX, USA
Full-time

This position is responsible for the implementation, management and marketing efforts for membership growth and retention for the branch with a strategic focus on member services. The Senior Membership Director will promote the YMCA of Greater San Antonio by participating in community events, conducting presentations to corporations regarding corporate membership, and enhancing the member services provided at branch. The incumbent will work closely with the Branch Executive Director, Association Marketing & Communications staff, and other branch staff in collaboration to increase and retain membership.

Areas of Responsibility: 
  • Develops, implements, and manages operating plans to promote program and/or membership growth for the YMCA. Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
  • Create and maintain a retention plan to promote membership growth.
  • Develops and controls department budgets related to the position.
  • Hires, trains, and supervises staff and volunteers in assigned areas. Facilitates communication and provides leadership. Models relationship-building skills (including Listen First) in all interactions.
  • Develop a high functioning member engagement team that consistently focuses on delivering a strong member engagement and member experience.
  • Ensures high quality member-focused programs through innovative program development, evaluations and on going training of staff.
  • Coordinates special events and activities.
  • Develop effective working relationships with service groups, community organizations, and companies, including making presentations.
  • Write drafts of program information necessary to promote assigned programs, in accordance with membership and marketing plans and work with the Association Marketing team to produce and distribute the information.
  • Supervise membership front desk staff.
  • Build, monitor and maintain annual department budget.
  • Participate in annual Y Partners campaign.
  • Provide program data and reports in support of planning processes.
  • Establish monthly and annual goals with supervisor.
  • Participate as a committee member in one of the cabinet teams relating to work.
  • Model behavior consistent with our core values.
  • Follow systems, practices, and training related to risk management and safety of participants and staff, and follow accident report procedures and policies.
  • Perform all other duties as assigned.
Educational Background: 
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience: 
  • Four or more years experience in membership and marketing is preferred.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising.
  • Must understand the basic concepts of a voluntary, non-profit organization, as well as the structure of the YMCA as a partnership of volunteers and staff and accept a commitment to the YMCA mission.
  • Employee must have working knowledge of a Mac environment, Gmail, and Microsoft Office Suite.
  • Certifications required within the first week of hire: Redwoods Bloodborne Pathogens, Defensive Driving, Hazardous Communications, Child Abuse Prevention, and Appropriate Touch.
  • Certifications required within the first 60 days of hire: YMCA approved basic life saving skills such as CPR, First Aid, AED, and Emergency Oxygen.This position must have the ability to respond to safety and emergency situations.
  • Must be 21 years of age, have a valid driver’s license, as well as capacity to drive to various locations within the greater San Antonio metropolitan area.
How to Apply: 

https://www.ymca.net/career-opportunities/details/39581

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jul 9 2019
Active Until: 
Aug 9 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit