Directs all aspects of membership for the YMCA including recruitment of new members, retention of existing members and supervision of membership services staff and child watch staff, as well as all membership functions and systems. Develops, plans and implements new procedures and methods to achieve strategic goals.
Areas of Responsibility:
- Builds superior client relationships with current and prospective members.
- Organizes assigned staff to support membership development and retention goals. Identifies and resolves problem areas to ensure member satisfaction.
- Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops schedules and directs personnel as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments; and provides ongoing support to Program Directors on related issues.
- Proactively uses and follows up on Guest Pass Submissions (via website and in person) as a way to build membership.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Coordinates all system processes including daily paperwork, deposits, and reporting.
- Ensures proper implementation of membership service desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the CFO/COO as necessary on financial transactions.
- Responsible for corporate membership relationships and retention (including Silver Sneakers, Silver & Fit, etc), as well as building new corporate membership relationships within the Rome community.
- Responds to member inquiries, questions and complaints in a timely manner.
- Leads assigned aspects of the Annual Campaign, including promoting giving to the membership base.
- Participates in staff meetings and/or related meetings.
NOTE: This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Previous supervisory experience in customer service preferred.
- Active Listener with strong written and verbal communication skills
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 15 2019
Active Until:
Nov 15 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit