The Membership Experience Director provides leadership and directs all aspects of membership and assigned departments for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals. Responsible for the development, instruction, retention, maintenance, and staffing of all wellness functions at the YMCA including, but not limited to: Group Exercise Classes, Strength and Cardiovascular, Personal Training; Floor Trainers, Fitness Assessments, and Youth Fitness Programs.
Areas of Responsibility:
- Implements membership and health and wellness strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Interviews, hires, trains, develops, schedules and directs personnel and volunteers as needed for assigned departments. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and assigned departments, and takes appropriate action to correct variances
- Ensures proper implementation of front desk and other facility procedures. Reviews and updates procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Organizes membership and health and wellness events at the YMCA and may represent the YMCA at community events to promote the YMCA.
- Leads assigned aspects of the fund-raising campaign.
- Participates in staff meetings and/or related meetings.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Compensation/Benefits:
$30,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 16 2017
Active Until:
Oct 16 2017
Hiring Organization:
The Leukemia & Lymphoma Society
industry:
Nonprofit